What users are saying about
21 Ratings
4 Ratings
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Score 9.4 out of 100
21 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

DATABASICS Expense

Ability to sync with many other systems and flexible systems. I do not recommend for areas with a bad internet connection.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Egencia

Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Patricia Davis | TrustRadius Reviewer

Pros

DATABASICS Expense

  • Mobile application.
  • Easy to attach supporting documents.
  • The approver can approve from a mobile phone.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Egencia

  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
Chase Palmer, CISSP | TrustRadius Reviewer

Cons

DATABASICS Expense

  • Allow money returns from an advance to be reflected in the advance balance. If an employee settles an advance by returning cash, it does not reflect that in the system.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Egencia

  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
Jessica Fish | TrustRadius Reviewer

Usability

DATABASICS Expense

No score
No answers yet
No answers on this topic

Egencia

Egencia 10.0
Based on 1 answer
It is just so simple to use.
Trish Kootstra | TrustRadius Reviewer

Support Rating

DATABASICS Expense

DATABASICS Expense 9.0
Based on 1 answer
Happy with customer support services and the improvements it added to our operations.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Egencia

Egencia 6.4
Based on 14 answers
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
Anonymous | TrustRadius Reviewer

Online Training

DATABASICS Expense

No score
No answers yet
No answers on this topic

Egencia

Egencia 10.0
Based on 1 answer
My training was over the phone with some trial and error.
Trish Kootstra | TrustRadius Reviewer

Alternatives Considered

DATABASICS Expense

It costs less. Flexible employees allow you to customize the system to fit your requirements.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Egencia

It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
Erica Marois | TrustRadius Reviewer

Return on Investment

DATABASICS Expense

  • Flexibility allows us to speed up the process of reconciling advances.
  • Ability to approve reports by mobile phone allows to speed up the process of posting the expenses.
  • Scanning supporting documents becomes easy as you can use a mobile phone camera and attach it to your report.
Mohammad Hourani, MBA, CMA, CIA, CertIFR | TrustRadius Reviewer

Egencia

  • More efficient booking - save time.
  • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
  • All electronic - bookings all online so have easy access to all staff trips.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DATABASICS Expense

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4*

* per user

Egencia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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