What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.5 out of 100
Based on 5 reviews and ratings
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 25 reviews and ratings
Attribute Ratings
- DATABASICS Expense is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
9.0
DATABASICS Expense
90%
1 Rating
7.0
Egencia
70%
14 Ratings
Usability
DATABASICS Expense
N/A
0 Ratings
10.0
Egencia
100%
1 Rating
Support Rating
9.0
DATABASICS Expense
90%
2 Ratings
6.4
Egencia
64%
16 Ratings
Online Training
DATABASICS Expense
N/A
0 Ratings
10.0
Egencia
100%
1 Rating
Likelihood to Recommend
DATABASICS Expense
Ability to sync with many other systems and flexible systems. I do not recommend for areas with a bad internet connection.
Project Finance Manager
Search for Common GroundNon-Profit Organization Management, 501-1000 employees
Egencia
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
Office Manager
Alliant TechnologiesIndustrial Automation, 51-200 employees
Pros
DATABASICS Expense
- Mobile application.
- Easy to attach supporting documents.
- The approver can approve from a mobile phone.
Project Finance Manager
Search for Common GroundNon-Profit Organization Management, 501-1000 employees
Egencia
- Egencia is an all-in-one booking tool so you can keep everything in once place.
- Egencia works with SAML, so it's easy for users to get set up and logged in.
- Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
Security Engineer II
LucidComputer Software, 501-1000 employees
Cons
DATABASICS Expense
- Allow money returns from an advance to be reflected in the advance balance. If an employee settles an advance by returning cash, it does not reflect that in the system.
Project Finance Manager
Search for Common GroundNon-Profit Organization Management, 501-1000 employees
Egencia
- Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
- The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
Executive Assistant
Diplomat PharmacyPharmaceuticals, 1001-5000 employees
Pricing Details
DATABASICS Expense
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4
Starting Price
—Egencia
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
DATABASICS Expense
No score
No answers yet
No answers on this topic
Egencia
Egencia 10.0
Based on 1 answer
It is just so simple to use.
Office Manager
TravelClickHospitality, 1001-5000 employees
Support Rating
DATABASICS Expense
DATABASICS Expense 9.0
Based on 2 answers
Happy with customer support services and the improvements it added to our operations.
Project Finance Manager
Search for Common GroundNon-Profit Organization Management, 501-1000 employees
Egencia
Egencia 6.4
Based on 16 answers
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesOnline Training
DATABASICS Expense
No score
No answers yet
No answers on this topic
Egencia
Egencia 10.0
Based on 1 answer
My training was over the phone with some trial and error.
Office Manager
TravelClickHospitality, 1001-5000 employees
Alternatives Considered
DATABASICS Expense
It costs less. Flexible employees allow you to customize the system to fit your requirements.
Project Finance Manager
Search for Common GroundNon-Profit Organization Management, 501-1000 employees
Egencia
It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
Content Manager
UBM plcEvents Services, 1001-5000 employees
Return on Investment
DATABASICS Expense
- Flexibility allows us to speed up the process of reconciling advances.
- Ability to approve reports by mobile phone allows to speed up the process of posting the expenses.
- Scanning supporting documents becomes easy as you can use a mobile phone camera and attach it to your report.
Project Finance Manager
Search for Common GroundNon-Profit Organization Management, 501-1000 employees
Egencia
- More efficient booking - save time.
- We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
- All electronic - bookings all online so have easy access to all staff trips.

Verified User
Employee in Human Resources
Non-Profit Organization Management Company, 201-500 employees