Great Business Travel Booking tool, but it has some issues.
June 15, 2019

Great Business Travel Booking tool, but it has some issues.

Chase Palmer, CISSP | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Egencia

We use Egencia for all of our employee travel bookings. We book Hotels, Flights, and Car Rentals through Egencia. It is primarily used within our sales and marketing department, who tend to travel more often, but it is available to all employees should they need to book travel for training, conferences, or other business related travel. This helps keep track of expenses and also get the proper approvals from managers and the financial department.
  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
  • Technical support has been hit or miss. It can take days to hear back from anyone.
  • There have been some glitches in the software that prevent an approved, booked hotel or flight from being seen by the user, or different hotels show up with the same search criteria. A room shows as available, and then when you try and book it, it's no longer available, only to be available again, and then you are able to book it. It hasn't been entirely dependable.
  • The time it takes to get travel arrangements made has decreased since the employee can find their own flights and hotels.
  • Costs have reduced since expensive flights/hotels are not being booked.
  • Since the company account is being used, employees don't have to be reimbursed for their travel arrangements.
Egencia helps with the management of booking travel without having a centralized travel coordination team. I don't know what other companies were evaluated, but Egencia proved to be a much better solution than allowing employees to book their own travel in the wild. We have probably ended up saving enough money using Egencia to pay for the service.
Small to medium-sized companies that are growing, where travel happens a lot with a lot of employees, being able to effectively manage travel arrangements is where Egencia's strengths are most noticeable. The cost of the service might not be justifiable for small companies who don't travel very much, or where not very many people are traveling.