Egencia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Egencia
Score 5.8 out of 10
N/A
Egencia, part of the Expedia group, offers their corporate travel management program and applications. Egencia supports business travel compliance with authorization workflow, as well as travel expense tracking, travel risk management and policy adherence, mobile app, as well as travel consulting services available on demand.N/A
Pricing
Egencia
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Egencia
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Egencia
Considered Both Products
Egencia
Chose Egencia
Poorly. FCM was functional, this is not.
Chose Egencia
Egencia didn't hold a candle to any of the other programs I used. Concur was much more professional and intuitive. Upside's customer service was head and shoulders above Egencia's.
Chose Egencia
I think Concur is a step above compared to Egencia. Egencia is not backed up by a company like SAP that enhances the integration and ease of using the app. Otherwise Egencia is doing a good job for mid market companies but it must be hard to scale at an enterprise level.
Chose Egencia
Egencia has the most variety when booking your hotel/flight, as well as the best pricing. We use Airbnb for Work alongside Egencia so that we can book accommodation outside of hotels, but this does not cover the flights. Egencia has it all (flights and accommodation) in …
Chose Egencia
I used another solution which required pending for a consultant to propose options and then waiting for the chosen option to be booked. Contrary to that, in Egencia I searched for the options myself, had the results after short waiting time and was able to finalize the booking …
Chose Egencia
Sorry - I don't have any other experience with other similar products used in businesses.
Chose Egencia
Egencia helps with the management of booking travel without having a centralized travel coordination team. I don't know what other companies were evaluated, but Egencia proved to be a much better solution than allowing employees to book their own travel in the wild. We have …
Chose Egencia
We have used a lot of the online travel sites (Expedia, Travelocity, Orbitz, Hot Wire etc...) primarily for price shopping only. We do not have it set as an option for employees to use those services.
Chose Egencia
It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, …
Top Pros
Top Cons
Features
Egencia
Travel Management
Comparison of Travel Management features of Product A and Product B
Egencia
1.0
1 Ratings
10% below category average
Customizable Approval Workflows1.01 Ratings
Travel Spend Reports1.01 Ratings
Consolidated Invoicing1.01 Ratings
Centralized Itinerary Management1.01 Ratings
Collaborative Booking1.01 Ratings
Reuses Traveler Information1.01 Ratings
Integrated Expensing Tool1.01 Ratings
Best Alternatives
Egencia
Small Businesses
Airbnb for Work
Airbnb for Work
Score 8.5 out of 10
Medium-sized Companies
Lola.com
Lola.com
Score 8.0 out of 10
Enterprises
SAP Concur
SAP Concur
Score 8.0 out of 10
All AlternativesView all alternatives
User Ratings
Egencia
Likelihood to Recommend
1.0
(15 ratings)
Usability
10.0
(1 ratings)
Support Rating
6.4
(8 ratings)
Online Training
10.0
(1 ratings)
Vendor post-sale
10.0
(1 ratings)
Vendor pre-sale
10.0
(1 ratings)
User Testimonials
Egencia
Likelihood to Recommend
Expedia Group
Overall, Egencia is a good tool for my employees to use when I (or my work partner) aren't available to make the reservations. They can easily access their account and the charges will go on the corporate credit card. This makes it all around easy for the traveling employees.
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Pros
Expedia Group
  • Egencia is an all-in-one booking tool so you can keep everything in once place.
  • Egencia works with SAML, so it's easy for users to get set up and logged in.
  • Egencia helps keep things in order by preventing bookings without the approval of managers. This can help keep costs low as well.
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Cons
Expedia Group
  • Customer service was awful. It was a running joke that when we had to call customer service for something (frequent), it was a crap-shoot whether we were going to get someone that knew what they were doing.
  • The website was not intuitive and sometimes made it difficult to find the flights we wanted. Most of the admins resorted to looking for flights on other services and then searching for that flight specifically in Egencia.
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Usability
Expedia Group
It is just so simple to use.
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Support Rating
Expedia Group
When I had a problem with cancelled and rescheduled flight Egencia team was not helpful at all. They claimed that in their system the flight is still happening hence they will not advise on anything else. I had to spend a lot of time calling the airline to clarify the details and to find out when my flight is happening in the end.
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Online Training
Expedia Group
My training was over the phone with some trial and error.
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Alternatives Considered
Expedia Group
It's not even close! Axios was much more difficult to navigate than Egencia. In my opinion, Egencia more closely mirrors travel booking systems we all use outside of work, which makes training much easier for new users. The ability to automatically download calendar invites, share itineraries, and download PDF receipts is such a big help
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Return on Investment
Expedia Group
  • More efficient booking - save time.
  • We can specify when additional approval needs to take place based on perimeters that we set (price, class, etc) - save money!
  • All electronic - bookings all online so have easy access to all staff trips.
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