DATABASICS Time vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DATABASICS Time
Score 7.1 out of 10
Mid-Size Companies (51-1,000 employees)
DATABASICS is a web-based time tracking and project management solution for freelancers, employees, and small companies alike used to track time on projects without the need to install software. Time tracking, time sheets, and time management are notoriously time consuming and inefficient. DATABASICS is a time tracking software solution that saves time and improves efficiency by making time tracking easier and more transparent. Users can collect timesheets from employees, and track…
$800
per month
ServiceTitan
Score 8.3 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
DATABASICS TimeServiceTitan
Editions & Modules
No answers on this topic
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
DATABASICS TimeServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredRequired
Additional DetailsAnnual subscription Billed monthly or quarterly in advance Starting at $800/month Pricing based on volume (see above) with negotiated monthly minimum and overage rates Fixed fee for implementation and other projects Technical support included in monthly subscription
More Pricing Information
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DATABASICS TimeServiceTitan
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Medium-sized Companies
Paypro Workforce Management
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Jotform
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Score 8.7 out of 10
Enterprises
TimeCamp
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Score 8.7 out of 10
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ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DATABASICS TimeServiceTitan
Likelihood to Recommend
9.0
(2 ratings)
7.8
(12 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
DATABASICS TimeServiceTitan
Likelihood to Recommend
DATABASICS
Easy to use with lots of customization. The PTO request and calendar is a great tool with real-time balances easy to access. The validation table is large enough to handle hundreds of projects with dozens of sub-categories. We also like the ability to send notices on our own schedule.
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ServiceTitan
Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.
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Pros
DATABASICS
  • I can use a mobile phone to submit timesheets.
  • The approver can approve from a mobile phone.
  • Can force organization policies in the system.
  • Notify users about holidays.
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ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
DATABASICS
  • The site is pretty plain and boring to look at.
  • I hear there is a mobile app in the works?
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ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Support Rating
DATABASICS
Good value of money. Sped up the month-end closing time.
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ServiceTitan
No answers on this topic
Alternatives Considered
DATABASICS
DATABASICS is the only system capable of handling our complex project dimensions. It's a basic system that's easy to use and easy to navigate. It does everything we need without being overcomplicated, unlike Deltek.
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ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
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Return on Investment
DATABASICS
  • Easy for staff to submit timesheets.
  • Leave management is a good tool to track leave days.
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
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ScreenShots

DATABASICS Time Screenshots

Screenshot of Tracks all employee timesheetsScreenshot of Clock in and out on mobileScreenshot of Enter hours for the whole week on mobileScreenshot of Track time to multiple projectsScreenshot of Use a phone, tablet, or desktop to manage timesheets

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board