DATABASICS Time vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DATABASICS Time
Score 7.1 out of 10
Mid-Size Companies (51-1,000 employees)
DATABASICS is a web-based time tracking and project management solution for freelancers, employees, and small companies alike used to track time on projects without the need to install software. Time tracking, time sheets, and time management are notoriously time consuming and inefficient. DATABASICS is a time tracking software solution that saves time and improves efficiency by making time tracking easier and more transparent. Users can collect timesheets from employees, and track…
$800
per month
SherpaDesk
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
DATABASICS TimeSherpaDesk
Editions & Modules
No answers on this topic
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
DATABASICS TimeSherpaDesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsAnnual subscription Billed monthly or quarterly in advance Starting at $800/month Pricing based on volume (see above) with negotiated monthly minimum and overage rates Fixed fee for implementation and other projects Technical support included in monthly subscription
More Pricing Information
Community Pulse
DATABASICS TimeSherpaDesk
Top Pros
Top Cons
Features
DATABASICS TimeSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
DATABASICS Time
-
Ratings
SherpaDesk
8.5
3 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
DATABASICS Time
-
Ratings
SherpaDesk
7.3
1 Ratings
6% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
DATABASICS Time
-
Ratings
SherpaDesk
9.1
2 Ratings
17% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
Best Alternatives
DATABASICS TimeSherpaDesk
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
TimeCamp
TimeCamp
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DATABASICS TimeSherpaDesk
Likelihood to Recommend
9.0
(2 ratings)
8.0
(3 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
DATABASICS TimeSherpaDesk
Likelihood to Recommend
DATABASICS
Easy to use with lots of customization. The PTO request and calendar is a great tool with real-time balances easy to access. The validation table is large enough to handle hundreds of projects with dozens of sub-categories. We also like the ability to send notices on our own schedule.
Read full review
SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
Read full review
Pros
DATABASICS
  • I can use a mobile phone to submit timesheets.
  • The approver can approve from a mobile phone.
  • Can force organization policies in the system.
  • Notify users about holidays.
Read full review
SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
Read full review
Cons
DATABASICS
  • The site is pretty plain and boring to look at.
  • I hear there is a mobile app in the works?
Read full review
SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Read full review
Support Rating
DATABASICS
Good value of money. Sped up the month-end closing time.
Read full review
SherpaDesk
No answers on this topic
Alternatives Considered
DATABASICS
DATABASICS is the only system capable of handling our complex project dimensions. It's a basic system that's easy to use and easy to navigate. It does everything we need without being overcomplicated, unlike Deltek.
Read full review
SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Read full review
Return on Investment
DATABASICS
  • Easy for staff to submit timesheets.
  • Leave management is a good tool to track leave days.
Read full review
SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Read full review
ScreenShots

DATABASICS Time Screenshots

Screenshot of Tracks all employee timesheetsScreenshot of Clock in and out on mobileScreenshot of Enter hours for the whole week on mobileScreenshot of Track time to multiple projectsScreenshot of Use a phone, tablet, or desktop to manage timesheets

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely