DATABASICS Time vs. SherpaDesk

Easy to use with lots of customization. The PTO request and calendar is a great tool with real-time balances easy to access. The validation table is large enough to handle hundreds of projects with dozens of sub-categories. We also like the ability to send notices on our own schedule.

Incentivized

[It's] well suited for cloud support applications as there's no installation or maintenance required.

• I can use a mobile phone to submit timesheets.
• The approver can approve from a mobile phone.
• Can force organization policies in the system.
• Notify users about holidays.

Incentivized

• Ticketing is very fast & easy
• Tracking time is fast

• The site is pretty plain and boring to look at.
• I hear there is a mobile app in the works?

Incentivized

• Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
• The ability to see the latest update in the ticket view.

Incentivized

Good value of money. Sped up the month-end closing time.

Incentivized

DATABASICS is the only system capable of handling our complex project dimensions. It's a basic system that's easy to use and easy to navigate. It does everything we need without being overcomplicated, unlike Deltek.

Incentivized

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.

• Easy for staff to submit timesheets.
• Leave management is a good tool to track leave days.

Incentivized

• As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.