Datatrack Eclipse CMS4 vs. Nextiva Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eclipse CMS4
Score 8.0 out of 10
N/A
Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
Nextiva Contact Center
Score 9.2 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
Pricing
Datatrack Eclipse CMS4Nextiva Contact Center
Editions & Modules
No answers on this topic
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
Offerings
Pricing Offerings
Eclipse CMS4Nextiva Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
Datatrack Eclipse CMS4Nextiva Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Datatrack Eclipse CMS4
8.0
1 Ratings
4% below category average
Nextiva Contact Center
9.2
34 Ratings
10% above category average
Agent dashboard8.01 Ratings8.934 Ratings
Validate callers8.01 Ratings9.232 Ratings
Outbound response8.01 Ratings9.432 Ratings
Call forwarding8.01 Ratings9.233 Ratings
Click-to-call (CTC)8.01 Ratings8.927 Ratings
Warm transfer8.01 Ratings9.332 Ratings
Predictive dialing8.01 Ratings8.720 Ratings
Interactive voice response8.01 Ratings8.825 Ratings
REST APIs8.01 Ratings9.118 Ratings
Call scripts8.01 Ratings9.418 Ratings
Call tracking8.01 Ratings9.830 Ratings
Multichannel integration8.01 Ratings9.320 Ratings
CRM software integration8.01 Ratings9.022 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Datatrack Eclipse CMS4
8.0
1 Ratings
3% below category average
Nextiva Contact Center
9.3
34 Ratings
12% above category average
Inbound call routing8.01 Ratings9.532 Ratings
Omnichannel inbound routing8.01 Ratings9.327 Ratings
Recording8.01 Ratings9.331 Ratings
Quality management8.01 Ratings9.131 Ratings
Call analytics8.01 Ratings9.331 Ratings
Historical reporting8.01 Ratings9.234 Ratings
Live reporting8.01 Ratings8.830 Ratings
Customer surveys8.01 Ratings9.718 Ratings
Customer interaction analytics8.01 Ratings9.223 Ratings
Best Alternatives
Datatrack Eclipse CMS4Nextiva Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
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User Ratings
Datatrack Eclipse CMS4Nextiva Contact Center
Likelihood to Recommend
8.0
(2 ratings)
9.2
(35 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Datatrack Eclipse CMS4Nextiva Contact Center
Likelihood to Recommend
Datatrack
It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
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Nextiva
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.
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Pros
Datatrack
  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
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Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
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Cons
Datatrack
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
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Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
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Likelihood to Renew
Datatrack
No answers on this topic
Nextiva
Outside of emails, Nextiva is the only way to contact our customers and their attendees, and the only way that they can contact us. We are a smaller company, but with Nextiva we can operate and manage our contact center easily no matter how much our company grows in the future. Nextiva is a versatile tool that can fit any need
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Support Rating
Datatrack
No answers on this topic
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
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Alternatives Considered
Datatrack
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Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
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Return on Investment
Datatrack
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
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Nextiva
  • With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
  • we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
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ScreenShots