What users are saying about
7 Ratings
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Score 8 out of 100
14 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Eclipse CMS4

80%
9.3

Nextiva VoIP Call Center

93%
Nextiva VoIP Call Center ranks higher in 13/13 features

Agent dashboard

8.0
80%
1 Rating
9.0
90%
3 Ratings

Validate callers

8.0
80%
1 Rating
10.0
100%
3 Ratings

Outbound response

8.0
80%
1 Rating
9.5
95%
3 Ratings

Call forwarding

8.0
80%
1 Rating
9.0
90%
3 Ratings

Click-to-call (CTC)

8.0
80%
1 Rating
8.5
85%
3 Ratings

Warm transfer

8.0
80%
1 Rating
9.5
95%
3 Ratings

Predictive dialing

8.0
80%
1 Rating
10.0
100%
2 Ratings

Interactive voice response

8.0
80%
1 Rating
10.0
100%
2 Ratings

REST APIs

8.0
80%
1 Rating
9.0
90%
2 Ratings

Call scripts

8.0
80%
1 Rating
9.0
90%
2 Ratings

Call tracking

8.0
80%
1 Rating
8.5
85%
3 Ratings

Multichannel integration

8.0
80%
1 Rating
10.0
100%
2 Ratings

CRM software integration

8.0
80%
1 Rating
9.0
90%
2 Ratings

Workforce Optimization (WFO)

8.0

Eclipse CMS4

80%
9.5

Nextiva VoIP Call Center

95%
Nextiva VoIP Call Center ranks higher in 9/9 features

Inbound call routing

8.0
80%
1 Rating
9.5
95%
3 Ratings

Omnichannel inbound routing

8.0
80%
1 Rating
10.0
100%
2 Ratings

Recording

8.0
80%
1 Rating
9.0
90%
3 Ratings

Quality management

8.0
80%
1 Rating
9.0
90%
3 Ratings

Call analytics

8.0
80%
1 Rating
9.0
90%
3 Ratings

Historical reporting

8.0
80%
1 Rating
10.0
100%
3 Ratings

Live reporting

8.0
80%
1 Rating
10.0
100%
3 Ratings

Customer surveys

8.0
80%
1 Rating
9.0
90%
2 Ratings

Customer interaction analytics

8.0
80%
1 Rating
10.0
100%
2 Ratings

Attribute Ratings

  • Datatrack Eclipse CMS4 and Nextiva VoIP Call Center are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Eclipse CMS4

80%
2 Ratings
8.0

Nextiva VoIP Call Center

80%
4 Ratings

Support Rating

Eclipse CMS4

N/A
0 Ratings
10.0

Nextiva VoIP Call Center

100%
1 Rating

Likelihood to Recommend

Datatrack

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
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Nextiva

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
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Pros

Datatrack

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
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Nextiva

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Read full review

Cons

Datatrack

  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Read full review

Nextiva

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Read full review

Pricing Details

Eclipse CMS4

Starting Price

Editions & Modules

Eclipse CMS4 editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Nextiva VoIP Call Center

    Starting Price

    $50 per user per month

    Editions & Modules

    Nextiva VoIP Call Center editions and modules pricing
    EditionModules
    Pro501
    Enterprise1002

    Footnotes

    1. per user per month
    2. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Support Rating

    Datatrack

    No answers on this topic

    Nextiva

    They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
    Read full review

    Alternatives Considered

    Datatrack

    Read full review

    Nextiva

    Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
    Read full review

    Return on Investment

    Datatrack

    • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
    • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
    Read full review

    Nextiva

    • Set up in over 5 locations nationwide.
    • 300+ users with 75% working remotely.
    • Looking at adding addition 100+ users in the near future due to demand.
    Read full review

    Add comparison