Datatrack Eclipse CMS4 vs. Nextiva Contact Center

It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.

Incentivized

We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.

Incentivized

• It is the mainly used IDE for JAVA developers.
• It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
• Relatively nice user interface.

Incentivized

• Nextiva allows you to set up the Contact Center to fit your exact needs.
• The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
• The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...

Incentivized

• Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.

Incentivized

• I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
• Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.

Incentivized

Service has been exemplary and we are happy with the voice quality and connectivity

Incentivized

They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.

Incentivized

Incentivized

It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead

• Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
• Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.

Incentivized

• With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
• we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...

Incentivized