TrustRadius

Datatrack Eclipse CMS4 vs. OpenText CX-E Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eclipse CMS4
Score 8.0 out of 10
N/A
Eclipse CMS4 is a call management system from Datatrack, a UK-based software development company. Eclipse CMS4 assists with capacity management, performance monitoring, call accounting, and other tasks related to telephony efficiency.N/A
OpenText CX-E Voice
Score 8.3 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Pricing
Datatrack Eclipse CMS4OpenText CX-E Voice
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Eclipse CMS4OpenText CX-E Voice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Datatrack Eclipse CMS4OpenText CX-E Voice
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Datatrack Eclipse CMS4OpenText CX-E Voice
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Datatrack Eclipse CMS4
8.0
1 Ratings
4% below category average
OpenText CX-E Voice
9.3
2 Ratings
11% above category average
Agent dashboard8.01 Ratings10.02 Ratings
Validate callers8.01 Ratings10.02 Ratings
Outbound response8.01 Ratings10.02 Ratings
Call forwarding8.01 Ratings9.52 Ratings
Click-to-call (CTC)8.01 Ratings9.52 Ratings
Warm transfer8.01 Ratings9.52 Ratings
Predictive dialing8.01 Ratings10.01 Ratings
Interactive voice response8.01 Ratings9.02 Ratings
REST APIs8.01 Ratings9.02 Ratings
Call scripts8.01 Ratings8.52 Ratings
Call tracking8.01 Ratings10.01 Ratings
Multichannel integration8.01 Ratings8.01 Ratings
CRM software integration8.01 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Datatrack Eclipse CMS4
8.0
1 Ratings
3% below category average
OpenText CX-E Voice
8.9
2 Ratings
7% above category average
Inbound call routing8.01 Ratings10.02 Ratings
Omnichannel inbound routing8.01 Ratings10.01 Ratings
Recording8.01 Ratings8.52 Ratings
Quality management8.01 Ratings8.01 Ratings
Call analytics8.01 Ratings9.01 Ratings
Historical reporting8.01 Ratings9.02 Ratings
Live reporting8.01 Ratings10.01 Ratings
Customer surveys8.01 Ratings8.01 Ratings
Customer interaction analytics8.01 Ratings8.01 Ratings
Best Alternatives
Datatrack Eclipse CMS4OpenText CX-E Voice
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Datatrack Eclipse CMS4OpenText CX-E Voice
Likelihood to Recommend
8.0
(2 ratings)
8.2
(3 ratings)
User Testimonials
Datatrack Eclipse CMS4OpenText CX-E Voice
Likelihood to Recommend
Datatrack
It is a call management software that helps us understand and manage important services for our customers with call management, alarm management and remote access with maximum focus. It is a fundamental service in our organization to streamline business processes in the most intelligent and secure way possible, obtaining automatic reports managing call volumes, response times and routing.
Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
Read full review
OpenText
When you have a small team, this works best. because you can't pay like a big organisation but still need the same features. OpenTeam brings us the best features of call-centre software, but at a cut price that we can afford and create revenue upon. This is an essential software, if anything.
Verified User
Anonymous
Read full review
Pros
Datatrack
  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer
Yaron Lavi
Head of R&D, ACC Division
Read full review
OpenText
  • Call Management
  • Simple
  • User friendly
Verified User
Anonymous
Read full review
Cons
Datatrack
  • Datatrack Eclipse CMS4 It is a call system that offers the ease of managing service systems for our clients through flexible and intuitive features, a secure and intelligent platform that provides immediate solutions and excellent services.
Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
Read full review
OpenText
  • Need more API integration and CRM integration.
AB
Amit Bernstein
Cyber security consultant
Read full review
Alternatives Considered
Datatrack
Yaron Lavi | TrustRadius Reviewer
Yaron Lavi
Head of R&D, ACC Division
Read full review
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Verified User
Anonymous
Read full review
Return on Investment
Datatrack
  • Datatrack Eclipse CMS4 is a provider of call management solutions with data analysis and timely delivery to provide excellent customer service, it offers the opportunity to reduce the waiting time of our customers by offering immediacy and progress, it is a tool that has had a great impact because it helps us to concentrate and solve the challenges of our clients.
  • Thanks to this wonderful call management software, our clients are pleased and the results are positive, a real-time platform that automates processes, being very easy to use, effective, safe and fast.
Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
Read full review
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
AB
Amit Bernstein
Cyber security consultant
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).