Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).
N/A
Intuit Enterprise Suite
Score9 out of 10
N/A
The Intuit Enterprise Suite is an end-to-end business platform providing: financial management, forecasting and accounting capabilities; integrated payroll, payments, and bill pay; automated marketing; access to third-party apps, and access to a team of experts.
In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
IES is well suited for multi-entity organizations. If the intercompany mapping is set up correctly, the access to consolidated reporting can be a game-changer. I could see IES working well for a company with traditional inventory needs, as it has many features that we do not use or need in construction. IES is adequate for construction organizations, although its project reporting is more limited than QuickBooks Desktop. Hopefully, they improve this in the future. IES is less appropriate for smaller companies or companies with only one entity. The price tag is high.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
They have the best support. Quickbooks has always had great support but have step it up a level for help with Intuit Enterprise Suite. They are always there to help by phone, chat, appointment. The people we talked know the system and how to help.
They have been working hard to make this a great accounting system for Construction as they can. They have gone a long ways to help us to have one system instead of numerous different systems.
Intuit Enterprise Suite makes it easier to have several companies under one roof. We quite often have journal entries to post between two or more of the companies. We can make the entries in one place.
All in all we have been very happy switching to Intuit Enterprise Suite, so much so that we renewed for three years. We believe in what Intuit is doing with Enterprise Suites and they know how to create a great product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The software is very user friendly and being able to create reports with specific data and export it to Excel is a great help in budgeting for annual costs and tracking where a certain program is getting more attention
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Datto Autotask PSA is a full featured product that can do almost anything you need. There is a significant learning curve to get started which requires several hours spent in product training. Additionally, several hours / days are needed to get clients imported, contracts configured, and integrations implemented. Once the setup and user training is complete, the product is very functional, but it's imperative to not get overwhelmed when starting out.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Intuit Enterprise Suite helped alleviate a major pain point for our business. We now no longer have to prepare manual consolidated financial statements. This allows us to speed up the reporting side of each month end and allows us to spend more time analyzing the numbers as opposed to preparing them.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Excellent. I am the first Lighthouse customer and I see first hand that their team cares, they care about not just the features but about their customers and their success. They truly want their customers to succeed
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want. Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
NetSuite was way more complicated; it required heavy user training regularly, especially for onboarding, was really complex to maintain and customize, required expensive 3rd-party consulting and customization, had complicated integration with other business systems, and was complex to build reports. Zoho Analytics was very basic and missed many important features that businesses need to run their operations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Overall our experience has been great - easy and smooth onboarding process
Better support experience has surprised and delighted the team in ways I wasn't really expecting
I like it more than I expected I would - the convenience of having it all in one place and being able to toggle through entities is really a major improvement
