Daxko in Birmingham offers their association management software system, Daxko Operations, which is trained on non-profit issues like cash flow, analytics, and as the name might suggest, operations automation.
N/A
StarChapter
Score 7.0 out of 10
N/A
StarChapter is an AMS from the company of the same name in Maryland, featuring a configurable website with ecommerce, role based permissions and access, and finally member management with dues tracking and collection, and event registration.
Daxko is great for managing our members. As members enter the organization they are promoted to sign in and the staff are taken to their Daxko page which gives us all of their contact information. This is a helpful feature and I have no complaints. In terms of signing people up for programs through the same system, it can be complicated because there are a lot of extra steps to take in the sign up process
Once you understand how to use the system, it is pretty useful. But it has some definite areas where it could be brought up to speed with other modern tools. It is basic and could be better.
Operations provides us with accurate membership billing
We love the access given to us for detailed reporting for memberships and programs
Ease of use and accuracy for our fundraising records and entries
Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
Since it is a web based service, I can access it at anytime to correct any issues that may occur.
I have given suggestions to Daxko and they are very receptive to my comments & agree with me. On Engage you can "task" to individual people but, can only "task" a department on an initiative - I'd like the option to task my entire department so whoever has contact with that member first can implement the task. (Side note: the majority of my staff is part-time and do not work consecutive days - this is part an in-house operations issue which is why I made the suggestion for small non-profits such as ourselves)
They create these long chains of responses. So for everything you write in they repeat what you wrote and then respond to it. It gets very confusing trying to figure out where the conversation is sometimes especially on a long trail of back and forth.
Overall we selected Daxko Operations because it’s used and recommended by YMCAs across the nation. When comparing similar systems we concluded that the features and the price of Daxko were comparable to any of the other systems that promised the same features. Overall we are pleased with our decision.
Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.
