Daxko Operations - Providing us with peace of mind in our memberships for over 12 years!
January 16, 2019

Daxko Operations - Providing us with peace of mind in our memberships for over 12 years!

Tara Andrews | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Daxko Operations

We currently use Daxko Operations and Daxko Accounting. Operations are our day to day web-based membership software that allows us to adequately monitor our membership processes and usage of the facility. We love this product for its ease of use and for its ability to keep us updated with any changes that take place within the system. From online tools like program registration, back-office efficiencies like easy access to member information, and standardized processes and data, it has saved our YMCA.
  • Operations provides us with accurate membership billing
  • We love the access given to us for detailed reporting for memberships and programs
  • Ease of use and accuracy for our fundraising records and entries
  • Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
  • Since it is a web based service, I can access it at anytime to correct any issues that may occur.
  • We would like to see an improvement in the ease of creating custom member reports.
  • I would also like to see access to online registration given to those who have not ever participated in any of our programs.
  • This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.
  • Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
  • We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
  • Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.
We have not used any other similar products to date.
Without Operations, we would be lost in a sea of disorganization within our memberships and programs. Registering for memberships and programs has been so simplified over the years that it makes training new employees a breeze. It is incredibly user-friendly. Our membership staff absolutely LOVE working with Daxko Operations. It honestly makes their job even better!