Deacom ERP vs. Epicor Kinetic

Good for the price and basic functionality but sometimes calculations inside the application are not handled smoothly. For us, we have no problems for our Lb customers but our Gallon/Kg customers usually have issues have unit conversion issues.

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I think it depends on the industry and complexity of the company. In our situation, we primarily use Epicor for financials, in a relatively simple manner. I don't think that Epicor is the most intuitive or simple to set up for our situation. I think Epicor is better suited for its target industry of manufacturing, where building out the multiple layers let's Epicor's strengths come to bear.

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• The lot tracking capability
• Being able to have the Accounting software to look up the GL information
• Creation and customization of the ERP system that we need for our business

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• MRP Processing, PO Suggestion processing and maintaining Inventory/Accounting cost consistency.
• Freighting with speed and precision allows us to ship on time with over 10 shipping stations they all run seamlessly.
• Using ECM, we've streamlined our AP Invoicing process and increased our teams throughput at least 2x with more speed projected.
• Using Co-Parts with Advanced Production, we've increased inventory accuracy and accounting for parts cost in a more transparent way.

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• MRP - it is rather difficult to understand
• Quality Control - it is not possible to effectively note/track hold reasons and drive action

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• In Application Studio, there are quite a few things that you just have to know in order to really get it to work right. Such as when you are updating a dataview you have to save them refresh and then go back to the wizard to get the added fields that you may have added from a BAQ.
• When running MRP it has a tendency to stall or not finish on occasion. This is a problem as we do not get any PO Suggestions when this happens.

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Easy to use, reliable, known product, best product configurator, Epicor continues to offer improvements every year.

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With proper training it is very easy to use as long as you don't try to customize it to fit your old processes

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There is always room for improvement! I've used Great Plains ERP/MS Dynamics and Epicor my entire career. both do some things really well. Both could learn from each other. The KInetic user interface is much better than the classic windows overall. Please keep adding more functionality to the core financials!!! You need the accountants to be on your side.

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If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.

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Deacom ERP is much faster to respond to bulk sales order processing, large numbers of EDI transactions and query response time. Deacom ERP support is vastly better, and the team is very helpful.

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Most of my histories with SAP directly. I didn't really have any negative experiences. The only thing I could say is that I always had to go to somebody else to solve the problem that I can solve first person now with Epicor Kinetic.

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Using the word Scalability usually implies an increase of use, or adding the use of other features. Making the product put to good/proper use for small companies without the need for full-time support, whilst integrity is maintained it is an entirely different topic. In my view, the current company may have acquired a full truck with options, where initially a small pick-up may have been better suited.

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• Provide a central resource for viewing and manage all orders, jobs and running reports.
• Slow down system performance by big report users.

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• We have increased our lead time of orders by about a week.
• We have increased our output of product by 10% with the same amount of staff.
• We were able to leverage Kinetic to optimize our business while moving two facilities.

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