Deacom ERP vs. Infor VISUAL

Good for the price and basic functionality but sometimes calculations inside the application are not handled smoothly. For us, we have no problems for our Lb customers but our Gallon/Kg customers usually have issues have unit conversion issues.

Incentivized

I struggle to identify a scenario where VISUAL is an appropriate solution. We used VISUAL because it was a legacy system and the cost/complexity of changeover seemed daunting. The user interface is poor as is the interconnectedness of the various screens and menus. This might be an acceptable piece of software for a continuous manufacturing environment with little variation of basic design, but we have had to write multiple add-on macros in order to get VISUAL to work effectively for us.

Incentivized

• The lot tracking capability
• Being able to have the Accounting software to look up the GL information
• Creation and customization of the ERP system that we need for our business

Incentivized

• Infor Visual has a standard way of addressing business operations: sales orders, invoicing, reporting. It is easy to train operators used to using a manual or other ERP system.
• Material control is easy for production runs, R&D material lists and repairs. The process of receiving, issuing and returning material to inventory is facilitated by standard interfaces that are easily learned by material control operators.
• Engineering changes to bills of material are facilitated by the "engineering Master" flexible editing capability. The version control for the BOM's can be as detailed or vague as the process designed dictates. One item of a BOM or the entire BOM can be changed quickly and approved for production that day.

Incentivized

• MRP - it is rather difficult to understand
• Quality Control - it is not possible to effectively note/track hold reasons and drive action

Incentivized

• VTA has been extremely unreliable. I would not recommend it. It is not customizable at all. There is no logical way to handle shift differentials which is a huge issue with a company that runs 24/7.
• If you do not have a schedule set up, they cannot clock in. This poses a problem for anyone that gets called in on a shift they don't normally work on.

Incentivized

Good Technical and Customer Support during and after implementation tasks. Good Project Plan and Management support for implementation and post implementation. Financial functionality could be more comprehensive particularly with Budgeting and Cash Management. Inventory Management capability was adequate but could be more comprehensive as well. "Out of the Box" functionality was adequate but requested add-ons and enhancements seemed to be a bit pricey.

With proper training it is very easy to use as long as you don't try to customize it to fit your old processes

Incentivized

Because of use cases and easy implementation and the vertical and horizontal scaling.

Incentivized

As we have seen the live environment and the use cases where we implement.

Incentivized

Could have used more hands-on approach. There are multiple webinars and information sessions but until you actually use the system, these are not very helpful.

Incentivized

Deacom ERP is much faster to respond to bulk sales order processing, large numbers of EDI transactions and query response time. Deacom ERP support is vastly better, and the team is very helpful.

Incentivized

We unfortunately did not evaluate any other ERP software. VISUAL was a legacy system and we determined that changing systems would be too difficult, and not cost effective. We reached out to our local VISUAL rep who knew how the software functioned, but not how to apply it more appropriately to our business model, so we continued on with what we had rather than looking elsewhere.

Incentivized

• Provide a central resource for viewing and manage all orders, jobs and running reports.
• Slow down system performance by big report users.

Incentivized

• I cannot comment on business impact.

Incentivized