Decap CMS vs. Salesforce Agentforce Commerce

Netlify CMS is well suited when you have very less frequent updates to your content, maybe once a day and very few people need to access your data. You can connect it to Netlify, GitHub, or any platform and have multiple people access it and do as many updates as you wish, but the process is not well-defined and you need to build your own system for that. It is well suited for projects you need to pull off with very low cost, it is essentially free as the software is open source and free to use, and all you need to do is set up your schema correctly and find a deployment pipeline where you can build your static site/API to redeploy whenever the content changes. I personally used a GitHub Login -> Netlify CMS -> next app consumer of content -> GitHub pipelines to run next SSG -> GitHub Pages to deploy the built static site. It might not be appropriate for large teams where users themselves need no-code tools to modify the schema of the content.

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Global Sites; larger commerce organizations but not too large where the % rev-share would affect its feasibility in a feature comparison. Salesforce is rock solid in infrastructure and rarely has outages or issues; it scaled appropriately for holiday peak and was able to accomplish anything we put our minds to as long as we staffed development appropriately. The latter, however, is not to be overlooked. Developers are necessary and expensive.

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• Storing content data in customized schema without a database
• Full control over your content and infrastructure where it is deployed and stored
• Very low-cost way for building your own CMS and CDN

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• Traffic - When we have sales, our traffic will increase exponentially and their cloud can handle the huge uptick in traffic we receive without overloading our servers.
• Site updates - it continually monitors in the background for any upgrades or updates needed so we don't have to go in and do it ourselves. A real time saver!
• Integration - outside plugins and add-ons are easy to install with Salesforce commerce cloud as it allows a seamless integration of extra plug ins onto our site.

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• Linking between different schema types, i.e. having some relations between content
• Better ways to define content schema, like how TinaCMS would handle using a JSON

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• The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
• A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
• Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.

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A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

The overall ease of using the system. Consolidation in location for our team members. Mobile application for on the go research, as many of our team members are constantly traveling to job sites or to meet clients. No more duplicate calls to current customers, since we have 12 different divisions that span the company. Mostly the ability to look at the database when our team members begin cultivating a new
lead/prospect with a potential customer to see if anyone within the team has a
relationship with that person or the company they work for.

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We have only had one instance where the platform went down in the time we have been using it.

They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

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The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation went fairly smoothly.

We really can't compare it to full-fledged CMS software, like WordPress, which has a lot of community and support with widgets, plugins, and whatnot. It's not built for that, but you can compare it to Contentful, Ghost, Strapi, etc., which provide similar functionality to a headless CMS with custom schema options, but even among them, it still lacks a lot of functionality, ease of use, and support. But Netlify CMS pros would be of the opinion that compared to other platforms where most schemas need to use their own tools and frameworks, it's very cost-effective. Something new called TinaCMS has come up to compete with Netlify CMS by covering most of its shortcomings, but it's something new being built by the same team that built Forestry CMS and comes with many modern features, yet currently only supports NextJS SSG.

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When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.

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• Helped us inject dynamic content into existing site very quickly
• Wasted a lot of time to implement when something complex, such as querying content, was needed

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• In my experience I see most of the retailers see better sales after moving to Demandware.
• Site performance is really good if the application built with best practices suggested by Demandware.
• Service integrations have some limitations in terms of quota etc but still all are inside manageable grounds.

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