What users are saying about
4 Ratings
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Score 7.1 out of 100
84 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
Oracle Siebel CRM
Task Management
Deltek WorkBook
8.1
Oracle Siebel CRM
Resource Management
Deltek WorkBook
9.0
Oracle Siebel CRM
Gantt Charts
Deltek WorkBook
9.0
Oracle Siebel CRM
Scheduling
Deltek WorkBook
9.0
Oracle Siebel CRM
Workflow Automation
Deltek WorkBook
6.1
Oracle Siebel CRM
Team Collaboration
Deltek WorkBook
6.1
Oracle Siebel CRM
Support for Agile Methodology
Deltek WorkBook
10.0
Oracle Siebel CRM
Support for Waterfall Methodology
Deltek WorkBook
10.0
Oracle Siebel CRM
Document Management
Deltek WorkBook
6.1
Oracle Siebel CRM
Email integration
Deltek WorkBook
6.1
Oracle Siebel CRM
Mobile Access
Deltek WorkBook
4.1
Oracle Siebel CRM
Timesheet Tracking
Deltek WorkBook
7.1
Oracle Siebel CRM
Change request and Case Management
Deltek WorkBook
10.0
Oracle Siebel CRM
Budget and Expense Management
Deltek WorkBook
8.0
Oracle Siebel CRM

Professional Services Automation

Deltek WorkBook
6.1
Oracle Siebel CRM
Quotes/estimates
Deltek WorkBook
5.2
Oracle Siebel CRM
Invoicing
Deltek WorkBook
6.1
Oracle Siebel CRM
Project & financial reporting
Deltek WorkBook
6.1
Oracle Siebel CRM
Integration with accounting software
Deltek WorkBook
7.1
Oracle Siebel CRM

Sales Force Automation

Deltek WorkBook
Oracle Siebel CRM
8.2
Customer data management / contact management
Deltek WorkBook
Oracle Siebel CRM
8.9
Workflow management
Deltek WorkBook
Oracle Siebel CRM
9.2
Territory management
Deltek WorkBook
Oracle Siebel CRM
8.4
Opportunity management
Deltek WorkBook
Oracle Siebel CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Deltek WorkBook
Oracle Siebel CRM
7.5
Contract management
Deltek WorkBook
Oracle Siebel CRM
7.8
Quote & order management
Deltek WorkBook
Oracle Siebel CRM
7.8
Interaction tracking
Deltek WorkBook
Oracle Siebel CRM
7.8
Channel / partner relationship management
Deltek WorkBook
Oracle Siebel CRM
6.9

Customer Service & Support

Deltek WorkBook
Oracle Siebel CRM
9.3
Case management
Deltek WorkBook
Oracle Siebel CRM
9.6
Call center management
Deltek WorkBook
Oracle Siebel CRM
9.2
Help desk management
Deltek WorkBook
Oracle Siebel CRM
9.1

Marketing Automation

Deltek WorkBook
Oracle Siebel CRM
7.6
Lead management
Deltek WorkBook
Oracle Siebel CRM
8.7
Email marketing
Deltek WorkBook
Oracle Siebel CRM
6.5

CRM Project Management

Deltek WorkBook
Oracle Siebel CRM
7.9
Task management
Deltek WorkBook
Oracle Siebel CRM
8.9
Billing and invoicing management
Deltek WorkBook
Oracle Siebel CRM
7.5
Reporting
Deltek WorkBook
Oracle Siebel CRM
7.4

CRM Reporting & Analytics

Deltek WorkBook
Oracle Siebel CRM
8.0
Forecasting
Deltek WorkBook
Oracle Siebel CRM
8.4
Pipeline visualization
Deltek WorkBook
Oracle Siebel CRM
7.8
Customizable reports
Deltek WorkBook
Oracle Siebel CRM
7.7

Customization

Deltek WorkBook
Oracle Siebel CRM
8.2
Custom fields
Deltek WorkBook
Oracle Siebel CRM
8.4
Custom objects
Deltek WorkBook
Oracle Siebel CRM
8.4
Scripting environment
Deltek WorkBook
Oracle Siebel CRM
8.2
API for custom integration
Deltek WorkBook
Oracle Siebel CRM
7.8

Security

Deltek WorkBook
Oracle Siebel CRM
8.1
Single sign-on capability
Deltek WorkBook
Oracle Siebel CRM
7.9
Role-based user permissions
Deltek WorkBook
Oracle Siebel CRM
8.3

Social CRM

Deltek WorkBook
Oracle Siebel CRM
6.8
Social data
Deltek WorkBook
Oracle Siebel CRM
6.8
Social engagement
Deltek WorkBook
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Deltek WorkBook
Oracle Siebel CRM
6.6
Marketing automation
Deltek WorkBook
Oracle Siebel CRM
6.8
Compensation management
Deltek WorkBook
Oracle Siebel CRM
6.3

Platform

Deltek WorkBook
Oracle Siebel CRM
6.4
Mobile access
Deltek WorkBook
Oracle Siebel CRM
6.4

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

Deltek WorkBook

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Screenshots

Oracle Siebel CRM

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
Oracle Siebel CRM
8.4

Usability

Deltek WorkBook
Oracle Siebel CRM
9.0

Support Rating

Deltek WorkBook
Oracle Siebel CRM
9.0

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