DERDACK Enterprise Alert vs. Freshstatus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DERDACK Enterprise Alert
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
German company Derdack offers Enterprise Alert, an IT alert management software solution, alerting operations teams working in IT, transportations, facilities, and other areas.N/A
Freshstatus
Score 7.6 out of 10
N/A
Freshtatus is an incident communications tool with a branded Public and Private status page which users can customize and use to communicate incidents to the customers or internal stakeholders.N/A
Pricing
DERDACK Enterprise AlertFreshstatus
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DERDACK Enterprise AlertFreshstatus
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
DERDACK Enterprise AlertFreshstatus
Top Pros
Top Cons

No answers on this topic

Best Alternatives
DERDACK Enterprise AlertFreshstatus
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
Enterprises
Freshservice
Freshservice
Score 8.8 out of 10
Freshservice
Freshservice
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DERDACK Enterprise AlertFreshstatus
Likelihood to Recommend
10.0
(3 ratings)
7.6
(3 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(5 ratings)
-
(0 ratings)
User Testimonials
DERDACK Enterprise AlertFreshstatus
Likelihood to Recommend
Derdack
DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.
Read full review
Freshworks Inc
I believe the interface and ease of the platform make it super likable and bring me back to continue its use.
Read full review
Pros
Derdack
  • Self Managed On-Call scheduling for teams.
  • Ability to back track an alert and review the stages of escalation.
Read full review
Freshworks Inc
  • Presentation of the various metrics that you monitor
  • Easy to setup
  • Easy to maintain
Read full review
Cons
Derdack
  • More integrations with other ITSM vendors
Read full review
Freshworks Inc
  • Hard to integrate with other systems
  • Maintenance issues are not automatically resolved
  • No integration with the rest of Freshworks
Read full review
Usability
Derdack
Very intuitive use, almost no training necessary.
Read full review
Freshworks Inc
No answers on this topic
Support Rating
Derdack
The best experience.
Read full review
Freshworks Inc
No answers on this topic
Alternatives Considered
Derdack
Cost of ownership was more than double in more than five years.
Read full review
Freshworks Inc
Statuspage is great if you use their full product stack. Freshstatus can easily run independently
Read full review
Return on Investment
Derdack
  • It supports us not to incur penalties of missed SLAs - clients and internal
Read full review
Freshworks Inc
  • Positive impact as a way of communication with faculty.
Read full review
ScreenShots

DERDACK Enterprise Alert Screenshots

Screenshot of Screenshot of Sample ArchitectureScreenshot of Admin ConsoleScreenshot of Mobile Incident Response and Resolution App