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Today's state-of-the-art alerting solution
November 10, 2020

Today's state-of-the-art alerting solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with DERDACK Enterprise Alert

As a professional services company, we use DERDACK Enterprise Alert across our whole organization. It helps to find the right people in the right time for our customers' and our own service requests.
  • Team planning
  • Acknowledgement of service requests
  • GUI and dashboards
  • Deployment (cloud or on-premises)
  • More integrations with other ITSM vendors
  • Quick ROI
  • Speeding up support processes
  • Speeding up RCA
  • Higher customer satisfaction
DERDACK Enterprise Alert is more modern, had a state-of-the-art GUI, and is easy to use/easy to implement. There is a choice of implementation (cloud or on-premise), and the total cost is lower.
Very intuitive use, almost no training necessary.
Quick and accurate responses. Very responsive to enhancement requests.

Do you think DERDACK Enterprise Alert delivers good value for the price?

Yes

Are you happy with DERDACK Enterprise Alert's feature set?

Yes

Did DERDACK Enterprise Alert live up to sales and marketing promises?

Yes

Did implementation of DERDACK Enterprise Alert go as expected?

Yes

Would you buy DERDACK Enterprise Alert again?

Yes

DERDACK Enterprise Alert is extremely well suited, when different teams (subject matter experts) are involved in the technical support process. Quick and easy responses (acknowledgements, exection of scripts/tasks/processes, etc.) are key. Also, DERDACK Enterprise Alert is on one hand easy to deploy, but API offers a variety of customized integrations.