Desk.com (discontinued) vs. Interactions Digital Roots
Desk.com (discontinued) vs. Interactions Digital Roots
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
Interactions Digital Roots | Enterprise companies (1,001+ employees) | Interactions Digital Roots collects conversations from across the web and not only captures keyword and sentiment analysis but also includes customer intent. The vendor says that this allows the platform to identify and route conversations in a precise and highly customizable way. Using Machine Learning and Natural Language Understanding, the system can prioritize and categorize actionable content, automatically routing it to workgroups (queues) organized by customer assistance, marketing… | N/A |
Desk.com (discontinued) | Interactions Digital Roots | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Pricing is based on program scope. Please contact Digital Roots for pricing details. | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | Interactions Digital Roots | |
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Top Pros | ||
Top Cons |
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Desk.com (discontinued) | Interactions Digital Roots | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | Interactions Digital Roots | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | Interactions Digital Roots | |
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Likelihood to Recommend | Discontinued Products | Interactions No answers on this topic |
Pros | Discontinued Products | Interactions No answers on this topic |
Cons | Discontinued Products | Interactions No answers on this topic |
Likelihood to Renew | Discontinued Products | Interactions No answers on this topic |
Usability | Discontinued Products | Interactions No answers on this topic |
Reliability and Availability | Discontinued Products | Interactions No answers on this topic |
Performance | Discontinued Products | Interactions No answers on this topic |
Support Rating | Discontinued Products | Interactions No answers on this topic |
Implementation Rating | Discontinued Products | Interactions No answers on this topic |
Alternatives Considered | Discontinued Products | Interactions No answers on this topic |
Return on Investment | Discontinued Products | Interactions No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots | Interactions Digital Roots Screenshots |