DeskRoll Remote Desktop vs. HelpCrunch

During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.

Incentivized

Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.

Incentivized

• Ability to remote in at any time
• Can support unlimited clients with hardware and software issues
• Multiple remote client logins
• Cost!

Incentivized

• Fastest time to market - set up the application fast and easy.
• The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
• Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.

• It could be more cost-effective.
• It could include better "help" or "how-to" sections for people who are not as tech savvy.

Incentivized

• Not found any so far

Always available, very knowledgeable, faster resolution.

Cost, ease of use, file transfer and chat capabilities.

Incentivized

HelpCrunch is more affordable than other alternatives on the market and offers better customer support.

• It saved time, which always saves money!
• It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
• DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.

Incentivized

• Great price point.
• Effective self service platform.
• Good alerting solution.

Incentivized