What users are saying about
2 Ratings
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Score 8 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

DeskRoll Remote Desktop

DeskRoll Remote Desktop is well suited for consultant and remote support. It's less appropriate for clients worried about security and anytime remote access.
Matt Karcher | TrustRadius Reviewer

Raiseaticket

In our 400+ employee company, keeping track of all requests had become impossible for the ICT department. Raiseaticket has solved this by giving agents access to see ticket statuses, and the ICT employees the ability to manage such requests properly. An added bonus was reporting, which made management very happy and gave a clearer picture of what the department is facing, and how they're doing with the SLAs.
CJ Garzia | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

DeskRoll Remote Desktop
8.2
Raiseaticket
Screen sharing
DeskRoll Remote Desktop
9.0
Raiseaticket
File transfer
DeskRoll Remote Desktop
8.0
Raiseaticket
Instant message
DeskRoll Remote Desktop
7.0
Raiseaticket
Over-the-Internet remote session
DeskRoll Remote Desktop
9.0
Raiseaticket
Initiate remote control from mobile
DeskRoll Remote Desktop
8.0
Raiseaticket
Multi-platform remote control
DeskRoll Remote Desktop
8.0
Raiseaticket

Incident and problem management

DeskRoll Remote Desktop
Raiseaticket
9.7
Organize and prioritize service tickets
DeskRoll Remote Desktop
Raiseaticket
10.0
Expert directory
DeskRoll Remote Desktop
Raiseaticket
9.0
Subscription-based notifications
DeskRoll Remote Desktop
Raiseaticket
10.0
ITSM collaboration and documentation
DeskRoll Remote Desktop
Raiseaticket
9.0
Ticket creation and submission
DeskRoll Remote Desktop
Raiseaticket
10.0
Ticket response
DeskRoll Remote Desktop
Raiseaticket
10.0

Self Help Community

DeskRoll Remote Desktop
Raiseaticket
9.0
Internal knowledge base
DeskRoll Remote Desktop
Raiseaticket
9.0

Multi-Channel Help

DeskRoll Remote Desktop
Raiseaticket
10.0
Customer portal
DeskRoll Remote Desktop
Raiseaticket
10.0
Email support
DeskRoll Remote Desktop
Raiseaticket
10.0
Help Desk CRM integration
DeskRoll Remote Desktop
Raiseaticket
10.0

Pros

DeskRoll Remote Desktop

  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Matt Karcher | TrustRadius Reviewer

Raiseaticket

  • Keep track of threads and pinpoint similar issues already raised.
  • Reporting is extremely good and holds all the info you'll need.
  • Developers take on-board feedback. After a year, we're still getting new features which we didn't even think we needed.
CJ Garzia | TrustRadius Reviewer

Cons

DeskRoll Remote Desktop

  • DeskRoll has really done a great job with this software and I don't see any need for improvement
Matt Karcher | TrustRadius Reviewer

Raiseaticket

  • Pre-set templates could use a bit of a revamp, but nothing major.
CJ Garzia | TrustRadius Reviewer

Alternatives Considered

DeskRoll Remote Desktop

Cost, ease of use, file transfer and chat capabilities.
Matt Karcher | TrustRadius Reviewer

Raiseaticket

Raiseaticket was cheaper, more versatile, and easier to use without compromising any of the features that the other programs offer. Also, the system is still growing, so there's a huge potential for this software to grow as well and become a leader in the email management systems market.
CJ Garzia | TrustRadius Reviewer

Return on Investment

DeskRoll Remote Desktop

  • Positive: Cost of software versus other vendors
  • Positive: Instant access to clients makes them very happy
  • Positive: Cost of gas and labor reduced
  • Negative: Less time spent at client locations
Matt Karcher | TrustRadius Reviewer

Raiseaticket

  • Reporting has been a great asset to management.
  • Improved SLAs.
  • Improved time management of the teams.
CJ Garzia | TrustRadius Reviewer

Screenshots

Pricing Details

DeskRoll Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$29.95*

* per seat

DeskRoll Remote Desktop Editions & Modules

Edition
DeskRoll - 1 Month29.951
DeskRoll - 1 Year299.51
  1. per seat
Additional Pricing Details
With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.

Raiseaticket

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Raiseaticket Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

DeskRoll Remote Desktop
8.0
Raiseaticket
10.0

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