DeskXpand vs. SysAid
DeskXpand vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskXpand | N/A | DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts… | N/A | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
DeskXpand | SysAid | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | $15 per user / month | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
DeskXpand | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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DeskXpand | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskXpand | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
DeskXpand | SysAid | |
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Likelihood to Recommend | DeskXpand No answers on this topic | SysAid Technologies |
Pros | DeskXpand No answers on this topic | SysAid Technologies |
Cons | DeskXpand No answers on this topic | SysAid Technologies |
Likelihood to Renew | DeskXpand No answers on this topic | SysAid Technologies |
Usability | DeskXpand No answers on this topic | SysAid Technologies |
Reliability and Availability | DeskXpand No answers on this topic | SysAid Technologies |
Performance | DeskXpand No answers on this topic | SysAid Technologies |
Support Rating | DeskXpand No answers on this topic | SysAid Technologies |
In-Person Training | DeskXpand No answers on this topic | SysAid Technologies |
Online Training | DeskXpand No answers on this topic | SysAid Technologies |
Implementation Rating | DeskXpand No answers on this topic | SysAid Technologies |
Alternatives Considered | DeskXpand No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | DeskXpand No answers on this topic | SysAid Technologies |
Scalability | DeskXpand No answers on this topic | SysAid Technologies |
Professional Services | DeskXpand No answers on this topic | SysAid Technologies |
Return on Investment | DeskXpand No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |