devContact vs. SysAid
devContact vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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devContact | N/A | devContact is a web-based support desk application developed with the aim of resolving mobile app user support issues in the simplest way possible. devContact offers all the conventionally desired features such as ticket management, cloud-based FAQs, bulk update and auto responder/assignment features and also offers the other mobile specific features like push notifications, live messaging and will soon have a social support mechanism. devContact's software is… | $9.99 per month | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
devContact | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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devContact | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
devContact | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
devContact | SysAid | |
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Likelihood to Recommend | devContact LLC No answers on this topic | SysAid Technologies |
Pros | devContact LLC No answers on this topic | SysAid Technologies |
Cons | devContact LLC No answers on this topic | SysAid Technologies |
Likelihood to Renew | devContact LLC No answers on this topic | SysAid Technologies |
Usability | devContact LLC No answers on this topic | SysAid Technologies |
Reliability and Availability | devContact LLC No answers on this topic | SysAid Technologies |
Performance | devContact LLC No answers on this topic | SysAid Technologies |
Support Rating | devContact LLC No answers on this topic | SysAid Technologies |
In-Person Training | devContact LLC No answers on this topic | SysAid Technologies |
Online Training | devContact LLC No answers on this topic | SysAid Technologies |
Implementation Rating | devContact LLC No answers on this topic | SysAid Technologies |
Alternatives Considered | devContact LLC No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | devContact LLC No answers on this topic | SysAid Technologies |
Scalability | devContact LLC No answers on this topic | SysAid Technologies |
Professional Services | devContact LLC No answers on this topic | SysAid Technologies |
Return on Investment | devContact LLC No answers on this topic | SysAid Technologies |
ScreenShots | devContact Screenshots | SysAid Screenshots |