Device42 vs. HCL BigFix

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Device42
Score 8.3 out of 10
N/A
Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, so as to reduce the effort required to create move groups, capturing all communications. The vendor boasts customers in more than 60 countries including Global 2000…
$1,449
1-1K IPs
BigFix
Score 8.2 out of 10
N/A
BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).N/A
Pricing
Device42HCL BigFix
Editions & Modules
Core 1-100 Devices
$1,449
1-1K IPs
Core 101-500 Devices
$2,999
1K-5K IPs
Core 501-1000 Devices
$4,999
5K-10K IPs
Core 1001-2500 Devices
$9,999
10K-25K IPs
Core 2500+ Devices
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25K+ IPs
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Offerings
Pricing Offerings
Device42BigFix
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing for each customer requesting a SaaS installation/deployment is negotiated on a case by case basis, and depends on many factors
More Pricing Information
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User Ratings
Device42HCL BigFix
Likelihood to Recommend
9.7
(20 ratings)
8.9
(5 ratings)
Support Rating
-
(0 ratings)
6.0
(3 ratings)
User Testimonials
Device42HCL BigFix
Likelihood to Recommend
Device42
1. Installbase management feature allows us to retire our old spreadsheet methods for tracking the data in favour of a singular database with some excellent reporting.2. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability have documentation of all connection that are made. 3. Ever changing and growing inventory that needs to be carefully tracked and inventoried. We find this so simple to use that we spend much less time than we used to on tracking these items.
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HCL Technologies
HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.
    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement: 1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness. 2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience. 3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
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Pros
Device42
  • Device42 can discover physical and virtual servers as well as your network devices
  • Device42 can give resource utilization details like CPU, Memory and Storage
  • Device42 can give dependency mapping
  • Device42 can give inbound and outbound communication details
  • Device42 can create Affinity Groups (Move Groups)
  • Device42 can recommend the Cloud platform to which you can migrate your infrastructure.
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HCL Technologies
  • Software inventory.
  • Patch deployment.
  • Patch review.
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Cons
Device42
  • UI/UX is not up to the standards.
  • Can't mass update everything.
  • No export option for the sub components that have changed linked to the device they are assigned to
  • Plugins options are limited
  • Sometimes randomly times out my login forcing me to log in again.
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HCL Technologies
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
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Support Rating
Device42
No answers on this topic
HCL Technologies
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
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Alternatives Considered
Device42
What I appreciate and love about Device42 is how everything links together from room layout,to server rack organisation,down to all VMs and Business applications. We are also able to get full value of our money and full visibility of our assets management process.
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HCL Technologies
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients
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Return on Investment
Device42
  • The support is amazing has always been very helpful and supportive 24/7.
  • Very easy-to-use, no learning curve required.
  • Cost effective and flexible.
  • Offers one-stop-shop for all things DCIM, robust IPAM, password management, and additional add-on which enhances workflow and top-notch security.
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HCL Technologies
  • When there is a need to patch a Windows System it has worked
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ScreenShots

Device42 Screenshots

Screenshot of Drag and drop room layoutsScreenshot of Super easy search