Device42 vs. SysAid

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Device42
Score 8.6 out of 10
N/A
Device42 is a comprehensive, agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem. Device42 intelligently groups discovered workloads by application affinities, so as to reduce the effort required to create move groups, capturing all communications. The vendor boasts customers in more than 60 countries including Global 2000…
$1,449
1-1K IPs
SysAid
Score 7.9 out of 10
Mid-Size Companies (51-1,000 employees)
SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
$79
per month Per Admin
Pricing
Device42SysAid
Editions & Modules
Core 1-100 Devices
$1,449
1-1K IPs
Core 101-500 Devices
$2,999
1K-5K IPs
Core 501-1000 Devices
$4,999
5K-10K IPs
Core 1001-2500 Devices
$9,999
10K-25K IPs
Core 2500+ Devices
Request Quote
25K+ IPs
Help Desk
$79
per month Per Admin
Help Desk
$79
per month Per Admin
ITSM
$108
per month Per Admin
ITSM
$108
per month Per Admin
Offerings
Pricing Offerings
Device42SysAid
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional DetailsPricing for each customer requesting a SaaS installation/deployment is negotiated on a case by case basis, and depends on many factorsPower up any of these plans with SysAid Copilot add-on, which bakes generative AI into every aspect of service management.
More Pricing Information
Community Pulse
Device42SysAid
Considered Both Products
Device42
Chose Device42
The mean features that we can talk is that Device42 is agentless, and the another software requires the agent instalation in every assets.
SysAid

No answer on this topic

Top Pros
Top Cons
Features
Device42SysAid
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Device42
-
Ratings
SysAid
8.5
152 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.7152 Ratings
Expert directory00 Ratings8.2121 Ratings
Service restoration00 Ratings8.3104 Ratings
Self-service tools00 Ratings8.8146 Ratings
Subscription-based notifications00 Ratings8.0108 Ratings
ITSM collaboration and documentation00 Ratings8.7121 Ratings
ITSM reports and dashboards00 Ratings8.7130 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Device42
-
Ratings
SysAid
8.3
133 Ratings
1% above category average
Configuration mangement00 Ratings8.3124 Ratings
Asset management dashboard00 Ratings8.3130 Ratings
Policy and contract enforcement00 Ratings8.487 Ratings
Change management
Comparison of Change management features of Product A and Product B
Device42
-
Ratings
SysAid
8.6
121 Ratings
2% above category average
Change requests repository00 Ratings8.6112 Ratings
Change calendar00 Ratings8.392 Ratings
Service-level management00 Ratings8.9114 Ratings
Best Alternatives
Device42SysAid
Small Businesses

No answers on this topic

Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Microsoft System Center
Microsoft System Center
Score 8.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Microsoft System Center
Microsoft System Center
Score 8.2 out of 10
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Device42SysAid
Likelihood to Recommend
9.7
(20 ratings)
8.8
(154 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(15 ratings)
Usability
-
(0 ratings)
8.9
(41 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
9.1
(4 ratings)
Support Rating
-
(0 ratings)
9.1
(51 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
-
(0 ratings)
8.3
(8 ratings)
Configurability
-
(0 ratings)
9.1
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.5
(13 ratings)
Ease of integration
-
(0 ratings)
5.1
(2 ratings)
Product Scalability
-
(0 ratings)
8.9
(4 ratings)
Professional Services
-
(0 ratings)
8.8
(8 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
Device42SysAid
Likelihood to Recommend
Device42
1. Installbase management feature allows us to retire our old spreadsheet methods for tracking the data in favour of a singular database with some excellent reporting.2. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability have documentation of all connection that are made. 3. Ever changing and growing inventory that needs to be carefully tracked and inventoried. We find this so simple to use that we spend much less time than we used to on tracking these items.
Read full review
SysAid Technologies
SysAid has been great in our management of handling tickets within our Helpdesk but has also allowed us to include other departments. Having work flows has helped us with onboarding and setting up approval process for phones and computers, along with auto prompting end user with additional required info for requests and incidents minimizing the back and forth communication for basic info.
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Pros
Device42
  • Device42 can discover physical and virtual servers as well as your network devices
  • Device42 can give resource utilization details like CPU, Memory and Storage
  • Device42 can give dependency mapping
  • Device42 can give inbound and outbound communication details
  • Device42 can create Affinity Groups (Move Groups)
  • Device42 can recommend the Cloud platform to which you can migrate your infrastructure.
Read full review
SysAid Technologies
  • Email integration. End-users can interact with the ticketing system exclusively through email, and admins can message exclusively within a ticket. All communications are linked directly to user accounts including SysAid admin accounts.
  • Ticket management is very customizable. You can add categories, statuses, action and communication automation, ticket sorting, and much more.
  • knowledge base links directly to tickets, so repeat issues are easy to solve.
Read full review
Cons
Device42
  • UI/UX is not up to the standards.
  • Can't mass update everything.
  • No export option for the sub components that have changed linked to the device they are assigned to
  • Plugins options are limited
  • Sometimes randomly times out my login forcing me to log in again.
Read full review
SysAid Technologies
  • There are still issues with how well the cloud version of SysAid performs. It can be slow at times. It can be offline every so often (very rarely).
  • There is a lot to learn with this solution so reaching out to their Support is crucial.
  • Cost. This is not the cheapest solution and cost is not an issue for us, but it might be for some companies. I think it is very reasonably priced and you get what you pay for.
Read full review
Likelihood to Renew
Device42
No answers on this topic
SysAid Technologies
Having personally used SysAid for the past 10 years or so, when it was still in its infancy, the trajectory of its improvement and the pricing, there is no doubt that it will be soon an overall market leader, because whilst there other services with options that SysAid doesn't have or haven't mastered, they come at [an] eye-watering price, and in my comparison, for up to 300% more.
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Usability
Device42
No answers on this topic
SysAid Technologies
SysAid is easy to use and configure. There are some technical components to the configuration, but their implementation of the SysAid system allows for easy self-service. There was only one time that SysAid could not provide a solution to my direct need. We quickly found a workaround. The issue was integration with Microsoft Office 365 when it was first released. The connection between SysAid and Outlook was problematic. It was not long before SysAid had resolved the issue and provided that integration.
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Reliability and Availability
Device42
No answers on this topic
SysAid Technologies
Ha habido pocas veces que no ha estado disponible pero siempre avisan con antelación cuando el servicio no estará activo por una situación controlada
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Performance
Device42
No answers on this topic
SysAid Technologies
No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
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Support Rating
Device42
No answers on this topic
SysAid Technologies
I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
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In-Person Training
Device42
No answers on this topic
SysAid Technologies
My team was greatly assisted and trained well. Despite the time zone difference the trainer made every effort to be available during times that were suitable for us and the assistance and help offered was extremely appreciated by my team. A wonderful experience by the team.
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Online Training
Device42
No answers on this topic
SysAid Technologies
Training was well structure and delivered. Questions were thoroughly answered and any issues we had were provided with support and help.
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Implementation Rating
Device42
No answers on this topic
SysAid Technologies
In the initial stage we implement separate SysAid servers for head and branch offices. When we managed to link up our offices via point to point VPN, we manage to console them into one server. All the assets and devices on branch office were divert back to the server in head office
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Alternatives Considered
Device42
What I appreciate and love about Device42 is how everything links together from room layout,to server rack organisation,down to all VMs and Business applications. We are also able to get full value of our money and full visibility of our assets management process.
Read full review
SysAid Technologies
SysAid, compared to other helpdesk software, was reasonably cost-effective; they provided seamless integrations and were willing to redesign the software to meet our needs. One of their current features that is winning with my organization is the SysAid bot. This is a great idea, and we hope that in the future, we will be able to customize this to our organization's needs.
Read full review
Contract Terms and Pricing Model
Device42
No answers on this topic
SysAid Technologies
When we purchase it, the plans were different and mainly we acquired lifetime licenses. in the past year, we migrated to the cloud version. In both cases, the pricing structure was accurate, although they could provide some extra flexibility to pay for exactly what we need in the business.
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Scalability
Device42
No answers on this topic
SysAid Technologies
Le doy esta calificación porque los módulos que contiene se pueden usar para casi cualquier departamento, tanto gestión de tickets como inventarios de equipos, hemos utilizado una versión gratuita en Ingeniería para gestionar sus tiempos en las tareas asignadas, es lo único que utilizan pero podrían usar fácilmente el módulo de inventario para su herramienta y el módulo de proyectos también
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Professional Services
Device42
No answers on this topic
SysAid Technologies
Professional services is just that professional, i have had the opportunity to use this service on several occasions, a technical issue comes up, i made an appointment for one hour and i am contacted at the required time, the representative that hold of my system and goes through the problem while i look on so its also a learning process
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Return on Investment
Device42
  • The support is amazing has always been very helpful and supportive 24/7.
  • Very easy-to-use, no learning curve required.
  • Cost effective and flexible.
  • Offers one-stop-shop for all things DCIM, robust IPAM, password management, and additional add-on which enhances workflow and top-notch security.
Read full review
SysAid Technologies
  • How easy it is to configure the app to our existing ITIL process. The ability to pick what services we would like to have as well as the ability to integrate using API as well as the marketplace.
  • Intuitive interface. Integration to Outlook. Easy reporting.
  • It has a very user-friendly interface and effective management capabilities.
Read full review
ScreenShots

Device42 Screenshots

Screenshot of Drag and drop room layoutsScreenshot of Super easy search

SysAid Screenshots

Screenshot of IT Ticketing DashboardScreenshot of AI ChatbotScreenshot of Ticket JourneyScreenshot of Workflow DesignerScreenshot of Monitor & Fine TuningScreenshot of AI Case Summarization