TrustRadius

DialedIn vs. TelebuHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DialedIn
Score 1.6 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.
$495
per month for 5 users (minimum)
TelebuHub
Score 7.8 out of 10
N/A
TelebuHub is a complete inbound and outbound contact center software solution that enables businesses to manage communication with their customers and clients over several communication channels, such as voice, chat, email, messenger apps, SMS, social media, and webchat. When trying to contact a business, customers have certain expectations such as fast responses, personalized interactions, and timely solutions. TelebuHub is the solution to ensure that all these…N/A
Pricing
DialedInTelebuHub
Editions & Modules
Enterprise Plus (200+ Users)
$35
per month per user
Enterprise (100-199 Users)
$49
per month per user
Professional (50-99 Users)
$79
per month per user
Small Business (5-49 Users)
$99
per month per user
No answers on this topic
Offerings
Pricing Offerings
DialedInTelebuHub
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDiscount available for annual commitment.—
More Pricing Information
Community Pulse
DialedInTelebuHub
Features
DialedInTelebuHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
DialedIn
-
Ratings
TelebuHub
9.6
3 Ratings
14% above category average
Agent dashboard00 Ratings10.03 Ratings
Validate callers00 Ratings9.53 Ratings
Outbound response00 Ratings9.53 Ratings
Call forwarding00 Ratings10.03 Ratings
Click-to-call (CTC)00 Ratings9.53 Ratings
Warm transfer00 Ratings9.03 Ratings
Predictive dialing00 Ratings9.03 Ratings
Interactive voice response00 Ratings10.03 Ratings
REST APIs00 Ratings9.43 Ratings
Call scripts00 Ratings9.53 Ratings
Call tracking00 Ratings10.03 Ratings
Multichannel integration00 Ratings9.43 Ratings
CRM software integration00 Ratings9.53 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
DialedIn
-
Ratings
TelebuHub
9.5
3 Ratings
14% above category average
Inbound call routing00 Ratings9.53 Ratings
Recording00 Ratings9.53 Ratings
Quality management00 Ratings9.53 Ratings
Call analytics00 Ratings9.53 Ratings
Historical reporting00 Ratings10.03 Ratings
Live reporting00 Ratings9.03 Ratings
Customer surveys00 Ratings9.43 Ratings
Customer interaction analytics00 Ratings9.53 Ratings
Best Alternatives
DialedInTelebuHub
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Dialpad Sell
Dialpad Sell
Score 8.9 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DialedInTelebuHub
Likelihood to Recommend
9.0
(2 ratings)
9.5
(3 ratings)
User Testimonials
DialedInTelebuHub
Likelihood to Recommend
Dialedin
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Telebu Communications
We have benefited a lot from this software that seems very complete and helps us to receive many more calls daily, customers are much more satisfied because they are served more promptly and efficiently and the performance of workers is increased. It is one of the best customer service software we have used.
Inés Prieto | TrustRadius Reviewer
Inés Prieto
R&D / Product Development Engineer - Quality
Read full review
Pros
Dialedin
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Verified User
Anonymous
Read full review
Telebu Communications
  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
DM
Dev Madhav S D
Product Marketer
Read full review
Cons
Dialedin
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Telebu Communications
  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
DM
Dev Madhav S D
Product Marketer
Read full review
Alternatives Considered
Dialedin
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Verified User
Anonymous
Read full review
Telebu Communications
No answers on this topic
Return on Investment
Dialedin
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Telebu Communications
  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
DM
Dev Madhav S D
Product Marketer
Read full review
ScreenShots