What users are saying about
10 Ratings
4 Ratings
10 Ratings
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Score 8.8 out of 100
4 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

DialogTech

DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.
Janae Helst | TrustRadius Reviewer

Telmetrics

When pulling massive reports, the machine seems to be a little sluggish at times. However, if we run into any problems, our rep is very helpful in pulling reports quickly for us.
salman inamdar | TrustRadius Reviewer

Pros

DialogTech

  • It is reliable and never goes down.
  • The reporting is simple to use and provides the right data.
  • The customer service is great, they always answer the phone.
Gregg Towsley | TrustRadius Reviewer

Telmetrics

  • The personalised service is something I really appreciate.
  • Lucy is our representative, and she is always quick to respond to our requests. Second, the reporting features are well organized, simple, and well presented in a professional manner.
  • Our clients find them simple to read, and calculating their ROI takes very little time.
salman inamdar | TrustRadius Reviewer

Cons

DialogTech

  • Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel.
  • Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting.
Mike McPeak | TrustRadius Reviewer

Telmetrics

  • Perspectica user-interface has an outdated look-and-feel. As I understand, they are currently revising it though.
salman inamdar | TrustRadius Reviewer

Likelihood to Renew

DialogTech

DialogTech 5.0
Based on 1 answer
The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
Joshua McCloskey | TrustRadius Reviewer

Telmetrics

No score
No answers yet
No answers on this topic

Support Rating

DialogTech

DialogTech 8.0
Based on 2 answers
They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.
Jacob Beckstead, MBA PCM | TrustRadius Reviewer

Telmetrics

No score
No answers yet
No answers on this topic

Alternatives Considered

DialogTech

DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.
Jorge Peralta | TrustRadius Reviewer

Telmetrics

Vendor has worked with us closely to develop customized reporting where needed.
salman inamdar | TrustRadius Reviewer

Return on Investment

DialogTech

  • Overall they offer a good service at a fair price
  • Their reverse look-up fees are to high limiting the amount of call data collected
George Laucirica | TrustRadius Reviewer

Telmetrics

  • Great customer service, ease of ordering lines, renewing, and utilizing the platform- very user friendly.
  • Vendor has worked with us closely to develop customized reporting where needed.
salman inamdar | TrustRadius Reviewer

Screenshots

Pricing Details

DialogTech

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Telmetrics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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