DialSource vs. Sales Dialers Pro

A software that I highly recommend. We all managed to learn how to use it and in a short time we were already increasing the number of daily calls handled. Customers also increased and the performance of the agents increased by 100%, and that is why we did not change our call software.

Incentivized

I believe Intercloud9 and Mojo are both way better in all areas

• It is very useful; all the information that throws in detailed reports, management, and performance of the trainee staff, as we can notice their failures and correct them.
• A very easy to use software, it is very intuitive and dynamic, which makes the learning curve is fast.
• It also serves to monitor the activities of the staff already working and closely supervise the work of all agents: remote and local.

Incentivized

• Multi-line dialing (4 lines max)
• Nothing else

• I don't see any areas of improvement at this time.

Incentivized

• Policies (cancelations have to be done with 24 hours even if you don't use the software)
• Integrations don't work well and are clunky
• Ability to customize is lacking
• Overall call quality and system quality is poor
• Reporting and getting information out of the system is almost impossible
• Managers cannot access reps' info, they have to log in as the rep

If I have an issue with the interface between Salesforce.com and Dialsource, usually the Support team is reaching out to me to let me know the connection between the two programs has been altered or disconnected before I even get a chance to realize it myself.

Incentivized

DialSource Telephony is way better than the others: no delay, no static, clear consistent voice quality.

Incentivized

Mojo and InterCloud9 are far superior in all ways.

• We feel that this software fulfills all its purposes, which is to get closer to our customers and that our agents can attend each call efficiently, achieving excellent communication with our buyers. This has allowed us to increase staff performance, productivity and above all sales.

Incentivized

• Negative impact, as I did not use their software after the paid trial and they still charged me for the next month and refused to refund it.
• They were rude
• Customer service was terrible