What users are saying about
1 Ratings
15 Ratings
1 Ratings
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Score 5 out of 100
15 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

DidTheyReadIt

It does its job but there are better looking and easier to use tools to do it.
Anonymous | TrustRadius Reviewer

Mailtrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for.If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Scott Entwistle | TrustRadius Reviewer

Pros

DidTheyReadIt

  • Tracks opens well
  • Timely
  • Accurate
Anonymous | TrustRadius Reviewer

Mailtrack

  • Very accurate email open triggers.
  • I also like the green tick and how it mentions how many times individual emails in a thread have been opened and which haven't been. You can resend the email that probably hasn't been read or hasn't been read by enough people.
Anonymous | TrustRadius Reviewer

Cons

DidTheyReadIt

  • Not the best looking UI
  • Looks old
  • Manual process where many competitors do this automatically.
Anonymous | TrustRadius Reviewer

Mailtrack

  • For whatever reason, this didn't work on my computer. Not the point of this review though, I know sometimes things don't work and that's OK. I tried to get a refund (within 30 days and within their terms), which was almost impossible. After emailing their refund address 4 times and no response, I tried messaging their Facebook to request a refund. I was told to try reinstalling it and the request pawned off... and follow up messages ignored. I emailed their feedback email address and also ignored. I even opened a ticket within the PayPal resolution centre which was also ignored.Funnily enough, when escalated to a claim on PayPal, they resolved it within a couple of hours.
  • DO NOT give these people your money. They do not honor their agreement and will do anything to avoid it. Terrible.
Chris Murdock | TrustRadius Reviewer

Usability

DidTheyReadIt

No score
No answers yet
No answers on this topic

Mailtrack

Mailtrack 8.5
Based on 6 answers
It is easy to use and approachable. As a student, I find it especially useful when emailing professors or different departments. If they do not read the email for a long period, I approach them with another email for notification. MailTrack has really changed the email platform.
Anonymous | TrustRadius Reviewer

Support Rating

DidTheyReadIt

No score
No answers yet
No answers on this topic

Mailtrack

Mailtrack 7.8
Based on 11 answers
Email is just so much easier with MailTrack. It really boosts communication and sometimes leads to faster response with existing MailTrack users. It has helped me in multiple ways and I will continue to use it in the future. I have also been recommending it to people around me, and they have been satisfied with it also.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DidTheyReadIt

Outreach does a very good job and looks better, SalesLoft tracks more accurately and is easier to use.
Anonymous | TrustRadius Reviewer

Mailtrack

Basically I have not used any other product for email tracking before this. I am not aware about other competitors' features and usability. But I am completely satisfied with Mailtrack because of its simple usability. It just shows us using green ticks like WhatsApp whether a customer has seen the email or not and how many times he opened the email. Definitely Mailtrack is fulfilling my all requirements related to email marketing.
Kiran Patil | TrustRadius Reviewer

Return on Investment

DidTheyReadIt

  • Allowed me to know if emails were being received.
  • Allowed me to know if email addresses were valid.
  • Forced me to CC their program on every email I wanted tracked.
  • Prevented the receiver of the email from knowing the email was being tracked.
Anonymous | TrustRadius Reviewer

Mailtrack

  • It helps in terms of prompt follow up, more productivity.
  • Email communications are done faster and more reliable through mail track.
  • It helps to make sure that the mail is delivered on time and read properly, less rework is done in sending mail or calls.
Dr. Jaleel Polin | TrustRadius Reviewer

Screenshots

Pricing Details

DidTheyReadIt

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailtrack

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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