What users are saying about
61 Ratings
1 Rating
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Score 5 out of 100
61 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Mailtrack is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

DidTheyReadIt

50%
1 Rating
9.7

Mailtrack

97%
51 Ratings

Usability

DidTheyReadIt

N/A
0 Ratings
8.7

Mailtrack

87%
40 Ratings

Support Rating

DidTheyReadIt

N/A
0 Ratings
7.1

Mailtrack

71%
44 Ratings

Likelihood to Recommend

DidTheyReadIt.com, Ltd.

It does its job but there are better looking and easier to use tools to do it.
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Mailtrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for. If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
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Pros

DidTheyReadIt.com, Ltd.

  • Tracks opens well
  • Timely
  • Accurate
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Mailtrack

  • Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
  • The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
  • Free version includes unlimited email tracking, this is fab.
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Cons

DidTheyReadIt.com, Ltd.

  • Not the best looking UI
  • Looks old
  • Manual process where many competitors do this automatically.
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Mailtrack

  • Some of the settings can be confusing at first.
  • Some alerts are on by default and can be annoying at times.
  • Good to know if the email was deleted.
  • It would be great to know how much time recipients spent on each email.
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Pricing Details

DidTheyReadIt

Starting Price

Editions & Modules

DidTheyReadIt editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Mailtrack

    Starting Price

    Editions & Modules

    Mailtrack editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      DidTheyReadIt.com, Ltd.

      No answers on this topic

      Mailtrack

      I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
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      Support Rating

      DidTheyReadIt.com, Ltd.

      No answers on this topic

      Mailtrack

      I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
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      Alternatives Considered

      DidTheyReadIt.com, Ltd.

      Outreach does a very good job and looks better, SalesLoft tracks more accurately and is easier to use.
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      Mailtrack

      There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
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      Return on Investment

      DidTheyReadIt.com, Ltd.

      • Allowed me to know if emails were being received.
      • Allowed me to know if email addresses were valid.
      • Forced me to CC their program on every email I wanted tracked.
      • Prevented the receiver of the email from knowing the email was being tracked.
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      Mailtrack

      • I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up.
      • Knowing when an email is read multiple times helps me know the importance of the content in my email.
      • The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1.
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      Screenshots

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