What users are saying about
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Top Rated
59 Ratings
1 Rating
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Score 5 out of 100

Mailtrack

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Top Rated
59 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

DidTheyReadIt

It does its job but there are better looking and easier to use tools to do it.
Anonymous | TrustRadius Reviewer

Mailtrack

Mailtrack is great for tracking emails if you do not want to pay for larger more complicated tools that do the same thing. If you already love your system but just want to add some convenient read tracking, that's exactly what this is for.If you have a system that doesn't work well, I would take the time to evaluate alternatives that also include read tracking (Salesforce for example). This also applies if you're trying to use this for large outbound sales emails - there are a lot of applications that have email tracking built in (Outreach.io is a great example) so it may just be worth switching your whole system.
Scott Entwistle | TrustRadius Reviewer

Pros

DidTheyReadIt

  • Tracks opens well
  • Timely
  • Accurate
Anonymous | TrustRadius Reviewer

Mailtrack

  • Immediately you will be notified once any user accesses the email. There is no delay. We have crossed checked and it works awesome.
  • The Mailtrack extension is easy to use. Setting up an account and getting started is smooth and fast.
  • Free version includes unlimited email tracking, this is fab.
Anonymous | TrustRadius Reviewer

Cons

DidTheyReadIt

  • Not the best looking UI
  • Looks old
  • Manual process where many competitors do this automatically.
Anonymous | TrustRadius Reviewer

Mailtrack

  • Some of the settings can be confusing at first.
  • Some alerts are on by default and can be annoying at times.
  • Good to know if the email was deleted.
  • It would be great to know how much time recipients spent on each email.
David Šujdović | TrustRadius Reviewer

Usability

DidTheyReadIt

No score
No answers yet
No answers on this topic

Mailtrack

Mailtrack 8.7
Based on 41 answers
I would rate Mailtrack's overall usability as a ten out of ten. The reasons for this are actually quite simple. For now, only I have been using Mailtrack. However, looking at the rather easy to use characteristics Mailtrack has to offer, I would not hesitate to recommend it to the rest of my colleagues.
Anonymous | TrustRadius Reviewer

Support Rating

DidTheyReadIt

No score
No answers yet
No answers on this topic

Mailtrack

Mailtrack 7.4
Based on 45 answers
I didn't really need to use the customer support but the fact that they proactively make the installation process so easy by providing step by step instructions with videos and everything is kind of pro-active customer support that is needed. Good for them because at the end of the day, it's everyone's dream to use a product that they don't need support for.
Anonymous | TrustRadius Reviewer

Alternatives Considered

DidTheyReadIt

Outreach does a very good job and looks better, SalesLoft tracks more accurately and is easier to use.
Anonymous | TrustRadius Reviewer

Mailtrack

There's a free tier. Obviously, there are other things to love, like notifications about your email being read, the fact that if an email hasn't been responded to in some time it gets bumped up. The fact that if other people have Mailtrack you will actually get notified who read your email. But the fact that there is a free tier is HUGE.
Sukanta Bala | TrustRadius Reviewer

Return on Investment

DidTheyReadIt

  • Allowed me to know if emails were being received.
  • Allowed me to know if email addresses were valid.
  • Forced me to CC their program on every email I wanted tracked.
  • Prevented the receiver of the email from knowing the email was being tracked.
Anonymous | TrustRadius Reviewer

Mailtrack

  • I'm currently using the free version so my investment was time spent downloading the browser extension. I would say it's worth the investment because I can make more value through each email by finding the right time to send replies or know when is the exact time I should follow up.
  • Knowing when an email is read multiple times helps me know the importance of the content in my email.
  • The paid version allows Mailtrack to tell you which recipient read the email if there was more than 1.
Vincent Hsiao | TrustRadius Reviewer

Screenshots

Pricing Details

DidTheyReadIt

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailtrack

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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