What users are saying about
19 Ratings
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Score 8.9 out of 100
6 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Digital River Global Commerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Christopher Corbett | TrustRadius Reviewer

FastSpring

FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Digital River Global Commerce
9.0
FastSpring
Product catalog & listings
Digital River Global Commerce
10.0
FastSpring
Product management
Digital River Global Commerce
10.0
FastSpring
Bulk product upload
Digital River Global Commerce
10.0
FastSpring
Branding
Digital River Global Commerce
7.9
FastSpring
Mobile storefront
Digital River Global Commerce
9.7
FastSpring
Product variations
Digital River Global Commerce
9.8
FastSpring
Website integration
Digital River Global Commerce
8.9
FastSpring
Visual customization
Digital River Global Commerce
5.7
FastSpring
CMS
Digital River Global Commerce
9.5
FastSpring

Online Shopping Cart

Digital River Global Commerce
9.8
FastSpring
Abandoned cart recovery
Digital River Global Commerce
9.8
FastSpring
Checkout user experience
Digital River Global Commerce
9.9
FastSpring

Online Payment System

Digital River Global Commerce
10.0
FastSpring
eCommerce security
Digital River Global Commerce
10.0
FastSpring

eCommerce Marketing

Digital River Global Commerce
6.9
FastSpring
Promotions & discounts
Digital River Global Commerce
9.8
FastSpring
Personalized recommendations
Digital River Global Commerce
6.0
FastSpring
SEO
Digital River Global Commerce
5.0
FastSpring

eCommerce Business Management

Digital River Global Commerce
8.2
FastSpring
Multi-site management
Digital River Global Commerce
2.0
FastSpring
Order processing
Digital River Global Commerce
9.8
FastSpring
Inventory management
Digital River Global Commerce
10.0
FastSpring
Shipping
Digital River Global Commerce
10.0
FastSpring
Custom functionality
Digital River Global Commerce
9.2
FastSpring

Pros

Digital River Global Commerce

  • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
  • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
  • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
Anonymous | TrustRadius Reviewer

FastSpring

  • Online Store Management
  • Online Payment Processing
  • Licence Key Generator API
David Simpson | TrustRadius Reviewer

Cons

Digital River Global Commerce

  • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
  • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
Benjamin Bell | TrustRadius Reviewer

FastSpring

  • One issue I have had is when a customer enters his or her email address incorrectly, and consequently does not receive the downloadable files for the book her or she ordered. It would be helpful if FastSpring revised the ordering system to require that the email address be entered twice, or somehow verified, so this issue does not arise in the future.
  • Some of the options offered by FastSpring can be tricky to set up, such as setting up a system whereby a customer can order multiple file downloads. It would be helpful if FastSpring could provide "wizards" for setting up ordering pages, rather than just having users choose from options that are not completely user-friendly.
Alex White | TrustRadius Reviewer

Likelihood to Renew

Digital River Global Commerce

Digital River Global Commerce 8.6
Based on 5 answers
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
Anonymous | TrustRadius Reviewer

FastSpring

No score
No answers yet
No answers on this topic

Alternatives Considered

Digital River Global Commerce

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
Anonymous | TrustRadius Reviewer

FastSpring

Our previous e-Commerce platform (which we refuse to name them to give them even the smallest amount of publicity) charged a hefty cuts of sales and a service fee on top of that. 90% of our revenue (we are a small business) went right back into paying the service fees. Additionally, customer service was horrendous. We were even insulted by a customer service representative of theirs as they made a rude remark when we criticized their service fees. They said we wouldn't have an issue if we weren't "too poor" to afford them.
FastSpring on the other hand has very low (for the services they render) fees that are taken out at POS, so nothing comes out of our pocket. And their award-winning customer service is, as expected, amazing!
Daryl Wise Jr. | TrustRadius Reviewer

Return on Investment

Digital River Global Commerce

  • Definitely positive impact in local markets
  • Positive impact in email marketing
  • Some positive experience with tailoring it for our business objectives
Madina Mukhamedova | TrustRadius Reviewer

FastSpring

  • Well – their services are not free. Negative is that they take a commission which of course we could always look forward to lowering.
  • FastSpring's new checkout solution improved our conversion rate by 15%.
  • FastSpring provides a good view of how your business is growing in terms of revenue. You can see the refunds made this month, type of currencies performing the best, countries and more.
Anonymous | TrustRadius Reviewer

Pricing Details

Digital River Global Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FastSpring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Digital River Global Commerce
8.9
FastSpring
8.3

Likelihood to Renew

Digital River Global Commerce
8.6
FastSpring

Usability

Digital River Global Commerce
8.0
FastSpring

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