Digital River vs. SAP Subscription Billing

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.

The last one, we had to add a historical discount for a customer that sent us its usage data with significant delay. Because the software is designed to have a linear flow of onward-looking data, retroactively fixing previous records felt like working against the system. But when we launched a new product with tiered pricing and setup fees, the configuration was fast

Incentivized

• Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
• The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
• Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.

• SAP Subscription Billing helps in reconciliations of data , Posting journals and helps in providing accurate data during month end,
• Subscription Billing integrates with S/4HANA and helps use existing models to create accurate reports.
• Subscription Billing also provides AI capability to enhance the functionality to provide accuracy in data reporting.

Incentivized

• Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
• They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.

Incentivized

• It is working fine for our organization no improvement needed.

Incentivized

N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.

Based on ROI, it seems like a good investment.

Incentivized

It scores 8 because it dramatically simplifies SaaS rate configuration and automates complex mid cycle proration out of box. It only looses points due to configuration guard rail

Incentivized

No in-house support.

Incentivized

Not involved in implementation.

Incentivized

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

SAP BRIM (Billing and Revenue Innovation Management) is part of SAP portfolio and therefore from package perspective a better choice. We implemented Zuora first but moving over to BRIM; faster implementation, better operations cost and support within SAP RISE Contract Package

Incentivized

• Definitely positive impact in local markets
• Positive impact in email marketing
• Some positive experience with tailoring it for our business objectives

Incentivized

• Saves around 20-25% time in creating and checking the invoices/billings data .
• ability to integrate with S/4HANA which is our legacy system helps to use existing data models to save time in creating new ones.

Incentivized