DigitalGenius vs. Engagor (discontinued)
DigitalGenius vs. Engagor (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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DigitalGenius | Enterprise companies (1,001+ employees) | According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London… | N/A | |
Engagor (discontinued) | N/A | Engagor was a Social Media Management platform with key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting. The product was acquired by Clarabridge in 2015, and then Clarabridge was acquired by Qualtrics in October 2021. Engagor is no longer available. | N/A |
DigitalGenius | Engagor (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT. | — | ||||||||||||||
More Pricing Information |
DigitalGenius | Engagor (discontinued) | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DigitalGenius | Engagor (discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 7.6 (10 ratings) |
Likelihood to Renew | - (0 ratings) | 7.5 (8 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
DigitalGenius | Engagor (discontinued) | |
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Likelihood to Recommend | DigitalGenius No answers on this topic | Discontinued Products |
Pros | DigitalGenius No answers on this topic | Discontinued Products |
Cons | DigitalGenius No answers on this topic | Discontinued Products |
Likelihood to Renew | DigitalGenius No answers on this topic | Discontinued Products |
Alternatives Considered | DigitalGenius No answers on this topic | Discontinued Products |
Return on Investment | DigitalGenius No answers on this topic | Discontinued Products |
ScreenShots | DigitalGenius Screenshots |