DigitalGenius vs. Simplify360

Simplify360

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DigitalGenius	Score 0.0 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, DigitalGenius is the AI platform that puts contact centers on autopilot by understanding conversations, automating repetitive processes and delighting customers. The platform is powered by deep learning that understands customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to companies’ own backend systems. The company was founded in 2013 and has raised over $26 million since its inception. It has offices in both London…	N/A
Simplify360	Score 7.8 out of 10	N/A	Simplify360 is a Social Business Intelligence company headquartered in Carrollton, Texas with global clients & operations. Simplify360 is an integrated enterprise solutions provider; offering Social Marketing Suite for agencies, Social Contact Center for BPOs and Social Command Center for Enterprises. Simplify360 operates directly or through partners in the US, Malaysia, Korea, Brazil and the Netherlands to name a few. The company’s products and services are sold in over 100 countries.	N/A

Pricing

DigitalGenius

Simplify360

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
DigitalGenius	Simplify360
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

We charge on a usage basis, so companies only pay based on how much DigitalGenius is able to automate for them. Whether it’s a flow for a single repetitive ticket or a suite of services, DigitalGenius works closely with our customers to ensure that they’re paying for solutions that align with their KPIs. Generally pricing is tied to the level of automation and the number of tickets that are resolved either partially or in full by our AI platform, and to reductions in AHT and increases in CSAT.

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More Pricing Information

Community Pulse
	DigitalGenius	Simplify360

Best Alternatives
	DigitalGenius	Simplify360
Small Businesses	Simplify360 Score 7.8 out of 10	Dialpad Support Score 9.1 out of 10
Medium-sized Companies	Front Score 9.0 out of 10	Dialpad Support Score 9.1 out of 10
Enterprises	Front Score 9.0 out of 10	Verint Community Score 9.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DigitalGenius	Simplify360
Likelihood to Recommend	- (0 ratings)	8.9 (6 ratings)
Likelihood to Renew	- (0 ratings)	8.8 (6 ratings)
Support Rating	- (0 ratings)	9.1 (1 ratings)

User Testimonials
	DigitalGenius	Simplify360
Likelihood to Recommend	DigitalGenius No answers on this topic	Nextiva To talk directly to the Simplify 360 management and take a call post that. One of the key aspects of investing in any enterprise software is how easy the implementation is and how much support that a company can get in the early implementation process. We have had a quick ramp up learning the tool and had constant interactions with the team at Simplify to better understand and manage issues or get questions answered Nishad Ramachandran Vice President Read full review
Pros	DigitalGenius No answers on this topic	Nextiva BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective. Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation. The ease of set up in the listening module, makes brand reputation very effective. The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client. Tom Ski (Social Media Marketing Specialist) Executive Vice President Read full review
Cons	DigitalGenius No answers on this topic	Nextiva I will like to see some improvement in the intuitiveness of the system. There are some great features hidden behind the curtains. Sneh Sharma Director - Digital Marketing Read full review
Likelihood to Renew	DigitalGenius No answers on this topic	Nextiva We have a great relationship with the Simplify team and anyone in our team is able to reach out to them and get answers to questions is a wonderful benefit of working with them. Also we have collaborated with the team to enhance the product, which again is a very welcome gesture from a company that sells a product that helps enterprises listen in to people and support them. Nishad Ramachandran Vice President Read full review
Alternatives Considered	DigitalGenius No answers on this topic	Nextiva In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate Tom Ski (Social Media Marketing Specialist) Executive Vice President Read full review
Return on Investment	DigitalGenius No answers on this topic	Nextiva Reduction of weekly and monthly report building time by over 70% Lead generation increased by over 30%. Online brand negativity neutralized by over 80%. Verified User Anonymous Read full review
ScreenShots	DigitalGenius Screenshots