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Diligent One Platform vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Diligent One Platform

    Score8.3 out of 10
    N/ADiligent One Platform offers a unified solution for Governance, Risk, and Compliance (GRC) management, providing a comprehensive overview of risks and insights in one place.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Diligent One PlatformManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Diligent One PlatformManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Diligent One PlatformManhattan Active Customer Engagement
    Considered Both Products
    Diligent Corporation
    No answer on this topic
    Manhattan Associates
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    67 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    52 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    65 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    38 Answers
    No answers on this topic
    Implementation went as expected
    84%
    Implementation went as expected
    48 Answers
    No answers on this topic
    Features
    Diligent One PlatformManhattan Active Customer Engagement
    Governance, Risk & Compliance
    Comparison of Governance, Risk & Compliance features of Diligent One Platform and Manhattan Active Customer Engagement
    Feature
    Diligent One Platform
    5.2
    52 Ratings
    35% below category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Common repository of GRC items6.648 Ratings00 Ratings
    Risk management6.944 Ratings00 Ratings
    Integration with Corporate Performance Management (CPM) systems4.225 Ratings00 Ratings
    GRC policy management4.026 Ratings00 Ratings
    Incident management4.525 Ratings00 Ratings
    Best Alternatives
    Diligent One PlatformManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Diligent One PlatformManhattan Active Customer Engagement
    Likelihood to Recommend
    7.9
    (75 ratings)
    8.0
    (1 ratings)
    Usability
    6.8
    (37 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.8
    (34 ratings)
    -
    (0 ratings)
    User Testimonials
    Diligent One PlatformManhattan Active Customer Engagement
    Likelihood to Recommend
    Diligent Corporation
    Diligent Community is well suited for entities in the public sector who need to comply with the Brown Act. Diligent One Platform is not well suitable for those who are not tech savvy. Board members who are older and do not use the Diligent One Platform frequently, are not comfortable using some of the functionality - such as voting - so it still needs to be done on the back-end.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Diligent Corporation
    • Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
    • We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
    • It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Diligent Corporation
    • Communicating new tools and improvement to current tools
    • The product names are confusing, There are different names for similar things
    • The visualization tools are not as good as tools dedicated for that it is not clear when to use one or another
    • the licencing for compliance scripts is complicated especially in countries outside US
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Usability
    Diligent Corporation
    I give it a 7. It has had a significant impact on the GRC department in terms of efficiency and effectiveness. At the start it took some time to tailor it to our unique business needs and to set up all our requirements. I would say the superpower of the tool is really here, in terms of time saving in report prep and manual testing. We have really used the control self assessment ability to have a strong impact on the business which helped to improve the internal control culture across the business. The dashboarding abilities had limitations for us and we created our own internal dashboards more suited to our operational needs. There is a steep learning curve for the admin roles who manage the system but I assume this will be the case for most of these types of systems. On the opposite side the end user usability is very good and easy to grasp.
    Incentivized
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    Manhattan Associates
    No answers on this topic
    Support Rating
    Diligent Corporation
    HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
    Incentivized
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    Manhattan Associates
    No answers on this topic
    Implementation Rating
    Diligent Corporation
    We’re pretty satisfied with the implementation offering and the reading experiences provided. With our quarterly audits, this tool has made the task much more accessible. The outcome of version control of documents is easy to accomplish, and gathering all the records in one place makes it more accessible.
    Incentivized
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    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Diligent Corporation
    I'm excited about diligent due to the fact that they provide many tools to support compliance through use of analytics and testing processes. We also use FloQast, for which I'm an advocate for, however I'm not sure they have expanded yet to support analytics and testing. I don't have any further experience with other products
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Diligent Corporation
    • A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    ScreenShots

    Diligent One Platform Screenshots

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