Directly vs. Zoho SalesIQ

Directly

Directly

2 Reviews and Ratings

Zoho SalesIQ

Zoho SalesIQ

44 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 6.4 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Zoho SalesIQ	Score 9.5 out of 10	N/A	Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used by businesses of all sizes across all industries. Zoho SalesIQ offers: A detailed list of visitors sorted based on the criteria that matter to businesses A codeless website…	$0 per month per user

Pricing

Directly

Zoho SalesIQ

Editions & Modules

No answers on this topic

Free: $0
per month per user
Basic: $10
per month per user
Professional: $17
per month per user
Enterprise: $25
per month per user

Offerings

Pricing Offerings
Directly	Zoho SalesIQ
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Directly	Zoho SalesIQ

Best Alternatives
	Directly	Zoho SalesIQ
Small Businesses	Front Score 9.0 out of 10	Gist Score 9.5 out of 10
Medium-sized Companies	Quadient Inspire Score 9.3 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Quadient Inspire Score 9.3 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Zoho SalesIQ
Likelihood to Recommend	7.0 (1 ratings)	10.0 (13 ratings)

User Testimonials
	Directly	Zoho SalesIQ
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	Zoho If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead. Incentivized Humayun Farooqi Customer Success Manager Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	Zoho It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond. UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site. Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system. Incentivized Verified User Anonymous Read full review
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	Zoho Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products Not always the best at identifying similar users across different browsers, devices, etc Incentivized Max Pollak Director of Marketing Technology Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	Zoho Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck. Incentivized Verified User Anonymous Read full review
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	Zoho We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer. Capturing new website visitors at the time that they have a question about your product is important. Missing chats can be frustrating. Incentivized Verified User Anonymous Read full review
ScreenShots		Zoho SalesIQ Screenshots