TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Discourse

    Score7.1 out of 10
    N/ADiscourse is a community management and moderation product.

    $20

    per month

    Flowdock

    Score9.5 out of 10
    N/AFlowdock is a collaboration tool built around a chat and team inbox interface. Flowdock is available via app or as a browser-based solution. It was originally offered by Rally Software Development, which was acquired by CA Technologies, which was acquired by Broadcom in 2018.N/A
    Pricing
    DiscourseFlowdock
    Editions & Modules
    Starter
    $20
    per month unlimited members and 2 staff
    Pro
    $100
    per month unlimited members and 5 staff
    Business
    $500
    per month unlimited members and 15 staff
    Enterprise
    Contact Sales
    No answers on this topic
    Offerings
    Pricing Offerings
    DiscourseFlowdock
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    DiscourseFlowdock
    Project Management
    Comparison of Project Management features of Discourse and Flowdock
    Feature
    Discourse
    -
    Ratings
    Flowdock
    4.9
    2 Ratings
    45% below category average
    Task Management00 Ratings6.72 Ratings
    Gantt Charts00 Ratings3.01 Ratings
    Scheduling00 Ratings4.01 Ratings
    Workflow Automation00 Ratings2.01 Ratings
    Mobile Access00 Ratings7.22 Ratings
    Search00 Ratings5.72 Ratings
    Visual planning tools00 Ratings6.01 Ratings
    Communication
    Comparison of Communication features of Discourse and Flowdock
    Feature
    Discourse
    -
    Ratings
    Flowdock
    3.8
    2 Ratings
    71% below category average
    Chat00 Ratings8.92 Ratings
    Notifications00 Ratings7.72 Ratings
    Discussions00 Ratings7.72 Ratings
    Surveys00 Ratings2.01 Ratings
    Internal knowledgebase00 Ratings1.01 Ratings
    Integrates with GoToMeeting00 Ratings1.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings1.01 Ratings
    Integrates with Outlook00 Ratings1.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Discourse and Flowdock
    Feature
    Discourse
    -
    Ratings
    Flowdock
    7.8
    1 Ratings
    3% below category average
    Video files00 Ratings8.01 Ratings
    Audio files00 Ratings8.01 Ratings
    Document collaboration00 Ratings8.01 Ratings
    Access control00 Ratings8.01 Ratings
    Advanced security features00 Ratings7.01 Ratings
    Best Alternatives
    DiscourseFlowdock
    Small Businesses
    Higher Logic Thrive
    Score8.9 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Higher Logic Vanilla
    Score5.5 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Verint Community
    Score10 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DiscourseFlowdock
    Likelihood to Recommend
    8.9
    (3 ratings)
    6.6
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    DiscourseFlowdock
    Likelihood to Recommend
    Civilized Discourse Construction Kit Inc.
    [Discourse is by] far the best online forum platform in the industry. It may be a little pricey for people looking for a cheap option for their hobby forum, but for any type of business that relies on a forum, the pricing is more than fair.
    Incentivized
    Read full review
    Broadcom
    Flowdock is well suited for small teams and to environments that doesn't need too much reliability. I think it has some management problems that can make your life difficult if you have to manage a big amount of users. If you want just a tool communication with basic features (without using any integration or robust features) it can be suitable for you. You should try Flowdock using its free version for a small team and compare with others similar products. Flowdock delivers team chat and collaboration features, but is not necessarily the best product. Maybe some usability problems that disturb me won't be so relevant to you.
    Incentivized
    Read full review
    Pros
    Civilized Discourse Construction Kit Inc.
    • User Privileges : Teams, Trust Levels, Moderation, Private and Public Threads make it possible to have as much transparency, privacy or power decentralization as one wishes.
    • Gamification: Badges and Achievements can be customized for User Activity and frequent readers and writers.
    • Mailing List mode: Users can choose to use forum threads without the User Interface by subscribing via mailing list mode.
    Incentivized
    Read full review
    Broadcom
    • Mobile app experience
    • Software integrations
    • Notifications
    Read full review
    Cons
    Civilized Discourse Construction Kit Inc.
    • Some configuration UIs are difficult to follow
    • Not well-suited for managing workflows (grant management as an example)
    • Bulk operations across multiple threads either impossible or difficult to figure out
    Incentivized
    Read full review
    Broadcom
    • One thing a little bit annoying is that a lot of links to others Flowdock sections (preferences, external services, etc) will open a new window/tab. Each click may take you to a new window and you can get lost easily.
    • There isn't a quick access list to members of your organization to start a private chat. I took a while to find how to do that. The interface and usability could be better.
    • There isn't an app for Windows Phone.
    • Sometimes you try to load some conversation and it doesn't show anything. It is not frequently but happens sometimes.
    Incentivized
    Read full review
    Likelihood to Renew
    Civilized Discourse Construction Kit Inc.
    No answers on this topic
    Broadcom
    I go with the flow because I'm a newer employee and Flowdock works as advertised. If it were my decision to choose a team communciator for the organization, I'd recommend we go with Slack for its robust features and ever-changing/evolving software integrations. Slack is the outright innovator in the space and will continue to hold that role for some time.
    Read full review
    Alternatives Considered
    Civilized Discourse Construction Kit Inc.
    Vanilla's mobile functionality was downright awful and it felt like it was stuck in the 2000s. While they have similar features, Discourse blows them away in almost every department. We don't regret switching at all.
    Incentivized
    Read full review
    Broadcom
    Slack is a similar software.
    Private chat or channels are well implemented in both softwares and both are also very easy to setup.
    Besides of some usability problemas I think Flowdock is still better than Slack in this user experience and design.
    The second point is the price. Flowdock is half price of Slack ($3/month). If you are a student or a non-profit organization, you are able to get some special license.
    Incentivized
    Read full review
    Return on Investment
    Civilized Discourse Construction Kit Inc.
    • Community Members are eager to jump into the discussion.
    • Conversations can be tracked easier without the risk of being lost in a sea of messages as people tend to construct their posts more carefully than on any workspace messenger.
    • It's open source and configurable with many other add-ons to help integration with other services.
    Incentivized
    Read full review
    Broadcom
    • Our company uses it by default.
    • I enjoy the ability to communicate outside of text messages...keeps the conversation on in it's own bucket.
    Read full review
    ScreenShots