Elevio by Dixa vs. Freshsuccess
Elevio by Dixa vs. Freshsuccess
Product | Rating | Most Used By | Product Summary | Starting Price |
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Elevio by Dixa | N/A | The Elevio knowledge platform, now from Dixa (acquired February 2021) is designed to intelligently deliver contextual content to customers. Elevio acts as a 24/7 automated support team, intelligently delivering in-app help to the right customer at the right time, and actively deflecting incoming support tickets. Elevio uses data to help constantly improve the company's products and documentations, designed to allow the user to leave no customer behind. | N/A | |
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month |
Elevio by Dixa | Freshsuccess | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Elevio by Dixa | Freshsuccess | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Elevio by Dixa | Freshsuccess | |
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Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Elevio by Dixa | Freshsuccess | |
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Likelihood to Recommend | - (0 ratings) | 6.3 (6 ratings) |
Elevio by Dixa | Freshsuccess | |
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Likelihood to Recommend | Dixa No answers on this topic | Freshworks Inc |
Pros | Dixa No answers on this topic | Freshworks Inc |
Cons | Dixa No answers on this topic | Freshworks Inc |
Alternatives Considered | Dixa No answers on this topic | Freshworks Inc |
Return on Investment | Dixa No answers on this topic | Freshworks Inc |
ScreenShots | Elevio by Dixa Screenshots | Freshsuccess Screenshots |