Dixa vs. Salesforce Service Cloud
Dixa vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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Dixa | N/A | Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses. | $39 per month per user | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | All pricing plans are billed annually with a 5 seat minimum. Monthly pricing is available upon request (includes a surcharge). Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration | — | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Dixa | Salesforce Service Cloud | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Dixa | Salesforce Service Cloud | |
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Likelihood to Recommend | 9.3 (4 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
Dixa | Salesforce Service Cloud | |
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Likelihood to Recommend | Dixa | Salesforce |
Pros | Dixa | Salesforce |
Cons | Dixa | Salesforce |
Likelihood to Renew | Dixa No answers on this topic | Salesforce |
Usability | Dixa No answers on this topic | Salesforce |
Reliability and Availability | Dixa No answers on this topic | Salesforce |
Performance | Dixa No answers on this topic | Salesforce |
Support Rating | Dixa No answers on this topic | Salesforce |
Implementation Rating | Dixa No answers on this topic | Salesforce |
Alternatives Considered | Dixa | Salesforce |
Return on Investment | Dixa | Salesforce |
ScreenShots | Dixa Screenshots | Salesforce Service Cloud Screenshots |