DNN Platform vs. Ontraport

DNN [Platform] is great for organizations of any size who wish to have a robust CMS to manage their site. DNN is not ideal for a small site that is better suited to a super easy to user interface such as Wix. DNN [Platform] is plenty strong enough for enterprises and large entities.

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Here are some cases where Ontraport is well suited : - When writing emails, you can easily access to preview, manage the changes and go back to what you did before - When using automations, if there's an error, you can go back to a previous version of it. There are also some super tools that allows to see where a clients is on an automation without having to go through the all automation. It is less appropriate when you are several colleague that are addressing an issue on an email/automation as it doesn't allows you to be multiple person on the item.

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• Very easy to use CMS - Ease of use is paramount with CMS products to minimise on support calls. Also the template structure of pages ensures that content editors cannot inadvertently corrupt the layout of the page.
• Powerful application framework - The existence of APIs for all functionality within the CMS provides limitless scope in terms of developing bespoke applications which sit within the CMS.
• Commercially supported option available - For larger clients, the comfort factor of having a direct line to the developers of the application is a big selling point.

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• Dashboards for our daily stats.
• The email follows up and broadcasts are simple and easy.
• Sales and marketing can now see the impact they have working together. Nobody can point finger anymore.
• They have the best customer support. I can't tell you how many times they have walked me through the problems that I created.
• Amazing email inboxing.

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• Out of the box, it has some modules, but not enough unless you do a paid version.
• The support is a bit slow.
• The menuing can be confusing and terms used a bit strange. which makes training difficult.

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• Wish they had more options for their forms. Would really like to use multi-step forms.
• A lot of times their forms load slowly on the website. Would like to see them speed up their services.
• Their broadcasting options are legacy. There are better options out there for sending broadcast messages.

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My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.

The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes. When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.

Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.

The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.

I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.

If you know your business, ONTRAPORT is easy

My experience with Joomla! was over six years ago so a lot could have changed. However, I prefer DNN over Joomla because DNN offers more modules and a better administration user interface.

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Independently Invited by TrustRadius

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Task management was the main thing that separated ONTRAPORT for me. Keeping things accountable. As well, I felt the campaign builder was slicker, and that the contact management was more robust. Custom fields are very customizable.

With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.

• DNN helps us win bids on projects through the improvements the community has done over the past few years; we were ready to scrap it all together but it has made great strides
• DNN's community has come back and is actively working to improve and expand the capabilities of the cms
• on a negative note, the confusion between evoq and dnn has caused us headaches

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Independently Invited by TrustRadius

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• We are providing better customer service as a direct result of Ontraport. We can track where all of our customers are, what pages/sites/modules they are visiting with ease and tailor our communication accordingly.
• Our marketing funnel has become vastly improved, meaning that our ROI for marketing has gone up. Sales this April are double what they were last year.
• Our team works better together because we all have a better idea of what the other needs and when. The tasks that we can assign in Ontraport mean nothing gets missed, creating a better customer and employee experience.