Docebo Learning Platform vs. Skillsoft Coaching

Docebo [Learning Suite] is a great tool for hosting content when you have a clear idea and path of how you want your users to engage. Essentially, the UI and experience is beautiful and the navigation for users really beats out many other learning platforms but you need to be very deliberate in designing the paths for employees to take. You cannot expect employees and users to intuitively figure out what they need to do within the system. This is a key drawback. What I love is content curation from external sites such as youtube, linkedin, and uploaded videos that can launch all within Docebo -that for us is key to track how much engagement were getting where we couldn't have that on our previous platform.

Incentivized

Skillsoft is well suited in a corporate setting that perhaps doesn't have the budget to develop all the training they feel their people need. It allows for a one-stop site where people can specifically search for the content that addresses their particular areas of improvement. It is also good for creating custom learning tracks to focus on those specific areas.

Incentivized

• The user interface is well designed and for the most part very intuitive.
• Administration is fairly straight forward - I've used other LMSs that require intense concentration and pages of written notes to remember how to create and deploy a course - this is not the case with Docebo.
• Docebo is an open system that has many integrations.

• I really like their library of leadership videos where leaders share their best practices. They're short and easy to use in a variety of settings (e.g. trainings, business meetings, etc.).
• I find Skillsoft to have strong customer service. They do a very good job of listening to your needs and advising a variety of solutions within the given parameters.

Incentivized

• Issues with latency. Once training is complete, it takes a while for it to show up in personal records. This can lead to frustration sometimes when one training is a prerequisite for another.
• LMS admin cannot proxy into another user's account.
• Training videos have a size limit.

Incentivized

• They are getting better, but keeping up with the IT times and keeping their site modern and user friendly
• Compliance - we had 2 seperate interfaces between the compliance part (Academy) and the Business Courseware catelog and our custom content - this created a lot of confusion around what was what. Support and the usablility of Academy was not up to par with what we were used to with the normal SkillPort.
• Technical support doesn't always have the answer

Incentivized

I would recommend to renew as this is part of our employee development goals and we make a strong commitment to develop employees' people skills. I think SkillSoft has a very innovative approach to develop people's interpersonal skills other than traditional classroom learning.

Incentivized

It was somewhat easy to navigate, I still think that the UX could be better designed. I just thought that it was also hard to find course using the search feature. I still think its one of the better LMS I have seen, but I prefer Litmos over Docebo LMS

Incentivized

There are things that could be easier. Having a more customizable carousel that can rotate relevant content in and out on a regular basis would be nice. They could also make some of the video content more engaging. Some of it is pretty dull and people can lose interest pretty fast.

Incentivized

The service is very slow often taking months to resolve issues. The CSM program is poor, with ill knowledgeable people not well trained in customer management with a lack of good follow through. This has been independently observed by several of our Super Admins as well as customers at their annual meeting. They say it has to do with growth, but this has been the case for years.

Very responsive, knowledge and helpful. They are always focused on ensuring they are doing the very best to support our success.

Incentivized

Just that it takes a village. It cannot be done alone. Everyone needs to know what you are doing and what their role is in the implementation. Tightly managing the project management schedule and resources is important in ensuring that everything gets done on time, and with quality. Education is KEY

Incentivized

Docebo had a better account manager at the time who actively explained and answered all our questions even before we signed any contracts. The other system providers would only do the same once we've signed. Additionally, in terms of capabilities, it was clear that Docebo was able to hit all our use cases whereas the others would find it challenging/needlessly expensive to do so. Others would bloat the cost/double the cost for an internal-external setup. That, or they would not be able to data share across the internal-external setup. Additionally, Docebo was actively investing in AI/machine learning back in 2020, so we were able to see some parts of how it worked on their system, even before we became a paying customer.

Incentivized

I've written my own, used Pierson, and many others - and in fact, Skillsoft have purchased or acquired most of the better ones -- and there really is no competition in my opinion. They really do a great job - when you get the best at Harvard Business School as topic teachers, you've got the best products.

Incentivized

• Our candidates were 30 percent more likely to get hired
• Our candidates can cover almost 100% percent more content as they can learn on demand. My candidates are switcher rather fresher. Scheduling live learning sessions during office time was inconvenient for them
• Our clients were angry why were we hiding these new candidates for so long🤣

Incentivized

• I don't see really any negative ROI for Skillsoft. It's maximized training for my company and the others we service. I do not know the exact numbers but even with the minimal issues we have with the platform, the individuals who control the platforms purchase speak highly on its cost minimization.

Incentivized