Document360 vs. TextExpander

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Document360
Score 9.3 out of 10
Mid-Size Companies (51-1,000 employees)
Document360 by Kovai is presented by the vendor as a knowledge base software that scales with a product. Document360 helps users' teams create, collaborate and publish self-service knowledge base.N/A
TextExpander
Score 9.7 out of 10
N/A
N/A
$3.33
per month
Pricing
Document360TextExpander
Editions & Modules
No answers on this topic
Basic
$3.33
per month
Offerings
Pricing Offerings
Document360TextExpander
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Document360TextExpander
Best Alternatives
Document360TextExpander
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Document360TextExpander
Likelihood to Recommend
10.0
(8 ratings)
10.0
(3 ratings)
Usability
10.0
(1 ratings)
9.0
(3 ratings)
User Testimonials
Document360TextExpander
Likelihood to Recommend
Kovai.co
DOC360 is more than just a resource.Doc360 is an indispensable tool for any team seeking something distinctive, visually appealing, and highly efficient. Having tried various Knowledge bases in the past, DOC360 stands out for its exceptional ease of use, functionality and aesthetic appeal earning praise both from me and my team
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TextExpander
For users who live in a specific app that already allows for templates, TextExpander might not be the best fit. Even then though, you are generally limited to one template per message. TextExpander is great because it carries across all platforms I use. I can use it to drop into emails, browsers, Slack convos, etc seamlessly. Really anyone who is consistently using the same language, links, or info would be in the ICP for TextExpander.
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Pros
Kovai.co
  • The support team at DOC360 is truly outstanding.
  • What sets them apart is their exceptional availability and transparency
  • Doc360 consistently strives to improve their products regularly introducing new features that enhances our overall experience
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TextExpander
  • Autocompletion of common words
  • Easy to create new snippets
  • Quickly input big regular chunks of text
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Cons
Kovai.co
  • Adding support to include large videos and images online.
  • Integration with Salesforce.
  • Auto correct spellings and word suggestion.
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TextExpander
  • Interface
  • Ai
  • Suggestions
Read full review
Usability
Kovai.co
Document360 is an exceptional knowledge base software that streamlines our documentation processes, empowers collaboration, and enhances our efficiency in training our consultant
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TextExpander
I'm obsessed with this app. It was the only thing I asked my leadership team to add to the budget for me. I can't see myself working in the sales/remote/tech space without it these days. Huge fan, love how easy it us to use, low effort to set up, and grows as my needs and use cases do
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Alternatives Considered
Kovai.co
Document360 is the first knowledge base customer support tool that our organization implemented, and this tool has increased our team's productivity drastically. One of the reasons we purchased this tool was the price. Document360 has a lot of online video tutorials which again helped our decision to purchase this tool.
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TextExpander
No answers on this topic
Return on Investment
Kovai.co
  • It boasts expectional customer support with a highly responsive team.
  • Their customization is unparalleled offering assistance in tailoring virtually any aspects of the platform for our needs
  • The user interface is straightforward and intuitive
  • $20,000 annual savings in creating SOP documents.
  • $30,000 annual savings+ for customer -facing how to documents
  • 10 x improvements of speed of documents getting to our customers
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TextExpander
  • According to my TextExpander weekly report it saves me on average 1.5 hours of writing that I can then focus on other needs
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ScreenShots

Document360 Screenshots

Screenshot of the Eddy AI assistantScreenshot of an AI promptScreenshot of an example of the customization optionsScreenshot of the Document360 dashboardScreenshot of the analytics and reporting featureScreenshot of