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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign CLM

    Score8.2 out of 10
    N/ADocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate team collaboration. SpringCM was acquired by DocuSign in the summer of 2018.

    $15

    per month

    IBM Decision Manager Open Edition

    Score8.6 out of 10
    N/AIBM Decision Manager Open Edition (formerly Red Hat Decision Manager) is a business rules management and CEP option. Announced in 2022, the product is transitioning to IBM.N/A
    Pricing
    DocuSign CLMIBM Decision Manager Open Edition
    Editions & Modules
    Personal
    $15
    per month
    Real Estate Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per user/per month
    Standard
    $40
    per user/per month
    Business Pro
    $60
    per user/per month
    Starter
    $75
    per month
    Intermediate
    $450
    per month
    Advanced Solutions
    Contact sales team
    Real Estate Plus, Broker Edition
    Contact sales team
    Sandbox Account
    Free
    Enterprise Offerings
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    DocuSign CLMIBM Decision Manager Open Edition
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    DocuSign CLMIBM Decision Manager Open Edition
    Considered Both Products
    DocuSign
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    33 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    28 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    33 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    17 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    No answers on this topic
    Features
    DocuSign CLMIBM Decision Manager Open Edition
    Contract Authoring
    Comparison of Contract Authoring features of DocuSign CLM and IBM Decision Manager Open Edition
    Feature
    DocuSign CLM
    6.9
    3 Ratings
    17% below category average
    IBM Decision Manager Open Edition
    -
    Ratings
    Contract creation6.03 Ratings00 Ratings
    Contract templates5.63 Ratings00 Ratings
    Clause library/saved fields9.12 Ratings00 Ratings
    Guided logic6.83 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of DocuSign CLM and IBM Decision Manager Open Edition
    Feature
    DocuSign CLM
    7.5
    3 Ratings
    9% below category average
    IBM Decision Manager Open Edition
    -
    Ratings
    Contract sharing8.22 Ratings00 Ratings
    Contract editing5.63 Ratings00 Ratings
    Collaborating on contracts8.12 Ratings00 Ratings
    MS Word plug-in7.31 Ratings00 Ratings
    Approval process8.53 Ratings00 Ratings
    Interdepartmental workflows7.43 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of DocuSign CLM and IBM Decision Manager Open Edition
    Feature
    DocuSign CLM
    6.2
    3 Ratings
    28% below category average
    IBM Decision Manager Open Edition
    -
    Ratings
    Contract database6.03 Ratings00 Ratings
    Contract search6.03 Ratings00 Ratings
    Contract milestone reminders & alerts6.83 Ratings00 Ratings
    Custom contract reports5.63 Ratings00 Ratings
    Tracking contract status6.13 Ratings00 Ratings
    Compliance check6.52 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of DocuSign CLM and IBM Decision Manager Open Edition
    Feature
    DocuSign CLM
    7.6
    4 Ratings
    8% below category average
    IBM Decision Manager Open Edition
    -
    Ratings
    Contract Storage7.13 Ratings00 Ratings
    Advanced Search and Filtering6.43 Ratings00 Ratings
    Customizable Contract Templates5.63 Ratings00 Ratings
    Workflow Acceleration8.22 Ratings00 Ratings
    E-Signatures9.64 Ratings00 Ratings
    Reminders and Alerts9.63 Ratings00 Ratings
    Analytics and Reporting6.42 Ratings00 Ratings
    Integration with other Systems7.43 Ratings00 Ratings
    Best Alternatives
    DocuSign CLMIBM Decision Manager Open Edition
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    Conga CLM
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Conga CLM
    Score8.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSign CLMIBM Decision Manager Open Edition
    Likelihood to Recommend
    8.0
    (39 ratings)
    9.3
    (5 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.0
    (2 ratings)
    Usability
    8.1
    (2 ratings)
    8.9
    (2 ratings)
    Availability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    5.0
    (2 ratings)
    5.2
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    Product Scalability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DocuSign CLMIBM Decision Manager Open Edition
    Likelihood to Recommend
    DocuSign
    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Incentivized
    Read full review
    IBM
    Red Hat Decision Manager is well suited for developing a microservices-based application architecture where reusable components / APIs can be used across different end-user applications. It however may not be well suited for use cases where business users need low code / no-code environment to maintain business rules themselves without any developer / IT team support
    Incentivized
    Read full review
    Pros
    DocuSign
    • Alerts when documents are signed
    • Notifications if customers don't complete any or all of their required tasks
    • Showing clients exactly where to sign
    • Making signing easy and fast
    Incentivized
    Read full review
    IBM
    • Business rule management for filtering the candidate
    • Automate the possible decision making which reduces the time and increase the productivity
    • Whenever business rule changes based on the client requirement.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Incentivized
    Read full review
    IBM
    • It should be easy to use because it needs more knowledge
    • You should be trained to your partner well
    • Well Documentations are needed
    Incentivized
    Read full review
    Likelihood to Renew
    DocuSign
    Before we started using DocuSign, getting contracts actually signed by new clients was one more barrier to new business and to begin work. Once we started using DocuSign, it eliminated that barrier and has become a much less cumbersome process for us and our clients
    Incentivized
    Read full review
    IBM
    Red Hat Decision Manager can be scaled and adapted to meet the automation needs of the organization as it grows by reusing the components and business rules data which provides a high ROI on the renewal costs.
    Incentivized
    Read full review
    Usability
    DocuSign
    It is easy to use, however sometimes editing is not always the easiest, depending on, which can cause a redo or resend
    Incentivized
    Read full review
    IBM
    Implementation phase is very difficult .Of course ,you need to know bunch of things about cloud,container,automatization
    Incentivized
    Read full review
    Reliability and Availability
    DocuSign
    Its a rare occurrence that this even happens
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Performance
    DocuSign
    Easy to use for various documents. Easy for clients as well
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Support Rating
    DocuSign
    Honestly, personally, I have only had one issue and it had nothing to do with the product but with the login
    Incentivized
    Read full review
    IBM
    The support for Red Hat decision Manager can be improved to be more omnichannel with better response times for the customers.
    Incentivized
    Read full review
    Implementation Rating
    DocuSign
    No answers on this topic
    IBM
    For high volume and / or complex set of legacy business rules, plan for adequate time for data migration activities.
    Incentivized
    Read full review
    Alternatives Considered
    DocuSign
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.
    Incentivized
    Read full review
    IBM
    If you have a low budget to invest probably JBoss BRMS is the option for you, if your budget is not restricted you'll probably like to consider Bizagi
    Read full review
    Scalability
    DocuSign
    Reliable for the most part, there are issues here and there but minor
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Professional Services
    DocuSign
    Service is easy and professional
    Incentivized
    Read full review
    IBM
    No answers on this topic
    Return on Investment
    DocuSign
    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Incentivized
    Read full review
    IBM
    • Quickly write business rules
    • Computers can take decision
    • Complex event processing
    Incentivized
    Read full review
    ScreenShots