DocuWare vs. Dragon Speech Recognition

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

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My job requires that I produce lengthy and detailed minutes of meetings and Nuance Dragon Speech Recognition is absolutely ideally suited for this purpose. Notably, meetings are recorded and it is extremely easy to playback the recording of meetings while dictating notes. This is a remarkable saving in time and effort in producing minutes that might otherwise take a few days. I cannot think of any scenario where it would be less appropriate to use Nuance Dragon Speech Recognition other than in a situation where it is not possible to dictate for whatever reason.

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• OCR is very good
• Support
• Ease of use

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• The main advantage is that it calibrates itself around your tone and accent.
• Integration with many apps and operative system is good.
• Integrating custom words and acronyms is very easy, so, over time, recognition becomes very precise and customized.

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• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

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• Word recognition can always improve.
• Sometimes puts stray words or characters on the page if you forget to tell the microphone to go to sleep.
• Adds non-spoken words for no reason if there is a delay in speaking.

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Docuware has become a vital part of our organization.

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• Nuance Dragon Speech Recognition is not up to par with any of the other AI voice recognition technologies currently available
• The software is also very buggy and crashes frequently
• Punctuation also seems like an afterthought for Nuance Dragon Speech Recognition software--requiring the user to speak out each comma, period, etc.

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Fairly intuitive for average users.

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Overall, its gives the functionality that I need in my role and can support with automating tasks. I mainly use it for autotext, to add blocks of text and it works universally across all applications. It saves time and works well in Windows 11. It works very well navigating the web.

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We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

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One of the worst companies in terms of customer service getting the download file because of a laptop upgrade took me months of work. No jokes.

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Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

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Other than the more recent speech recognition tools from Microsoft, Google, etc., I have always used Nuance Dragon Speech Recognition. I was introduced to AI technology on an appraisal assignment. During the engagement, I had an opportunity to learn about the technology, and when I researched speech recognition software, the best reviews were of Nuance Dragon Speech Recognition. I purchased Nuance Dragon Speech Recognition and have stayed with the product.

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• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

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• Nuance Dragon Speech Recognition has made it easier to dictate progress notes
• Nuance Dragon Speech Recognition has made seeing patients more efficient
• Nuance Dragon Speech Recognition was a little expensive for our smaller practice

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info