DocuWare vs. Fortra’s Automate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocuWare
Score 7.8 out of 10
N/A
DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.
$300
per month
Fortra’s Automate
Score 8.0 out of 10
N/A
Fortra's Automate (formerly HelpSystems Automate) is a robotic process automation platform for desktop applications. According to the vendor, it offers the ability to automate almost any business process, and no technical expertise is required—IT and business users alike can understand the drag-and-drop interface.N/A
Pricing
DocuWareFortra’s Automate
Editions & Modules
Base
$300
per month
Enterprise
1,500
per month
Pro
Contact sales team
Large Enterpriser
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
DocuWareFortra’s Automate
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
DocuWareFortra’s Automate
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User Ratings
DocuWareFortra’s Automate
Likelihood to Recommend
9.0
(6 ratings)
10.0
(4 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
10.0
(1 ratings)
Support Rating
9.0
(2 ratings)
10.0
(1 ratings)
User Testimonials
DocuWareFortra’s Automate
Likelihood to Recommend
DocuWare
We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
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Fortra
It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.
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Pros
DocuWare
  • OCR is very good
  • Support
  • Ease of use
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Fortra
  • Very detailed task builder. Easy to read step by step a task's operation even if you don't have much programming knowledge.
  • Scheduling for automation jobs is very flexible. Allows us to create all kinds of job schedules as needed.
  • Organization of jobs, tasks, conditions is done well. Allows us to easily manage our items.
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Cons
DocuWare
  • No active directory integration, this doubles up user management.
  • No Outlook integration. Would be nice to be able to interact with Docuware from email.
  • No mobile application. We have many remote users that would benefit from this.
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Fortra
  • A reporting capability on tasks: enabled, disabled, by folder, by trigger, etc. Currently there is none.
  • An "OR" in their conditional statements - currently there is only "AND".
  • Some kind of temporary backup when changing a task - separate from the current back up/restore functionality (which works well).
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Likelihood to Renew
DocuWare
Docuware has become a vital part of our organization.
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Fortra
No answers on this topic
Usability
DocuWare
Fairly intuitive for average users.
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Fortra
It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.
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Support Rating
DocuWare
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
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Fortra
Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.
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Alternatives Considered
DocuWare
Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.
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Fortra
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Return on Investment
DocuWare
  • Allowed us to do multiple hours less data entry per client/per week.
  • ROI very quickly.
  • Package is customizable so you can scale as needed.
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Fortra
  • It's been a net positive as AutoMate requires less eyes on specific tasks so that people can focus attention elsewhere and do more analysis.
  • Less manual work also decreases the chances of mistakes and/or missed jobs. Since Automate can schedule everything, send email notifications, etc., there is less time wasted.
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ScreenShots

Fortra’s Automate Screenshots

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