DocuWare vs. WEBCON BPS

We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.

Incentivized

Really well suited for processes which work with documents, seems less (but it is possible) appropriate for single/no data actions (e.g. just provide a quick update in SQL database without any process).

• OCR is very good
• Support
• Ease of use

Incentivized

• Easy to develop, doesn't require high end programming crew.
• Short learning curve for end user.
• Easy to integrate with legacy technologies.

• No active directory integration, this doubles up user management.
• No Outlook integration. Would be nice to be able to interact with Docuware from email.
• No mobile application. We have many remote users that would benefit from this.

Incentivized

• The configuration of the user interface is sometimes not so flexible. However, it can be developed from the (fully flexible then).

Docuware has become a vital part of our organization.

Incentivized

Fairly intuitive for average users.

Incentivized

We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.

Incentivized

Managing documents and processes are very similar. The added value of Docuware Cloud is seen in the administrative management and the investment cost.

Incentivized

Great support while implementing, affordable consulting and great follow up

• Allowed us to do multiple hours less data entry per client/per week.
• ROI very quickly.
• Package is customizable so you can scale as needed.

Incentivized

• ROI seems really quick, as processes are delivered really fast (on the go in an agile way)