Domino CRM vs. Khoros Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Domino CRM
Score 9.1 out of 10
N/A
Domino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns. The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment…
$12
per month
Khoros Service
Score 8.5 out of 10
Enterprise companies (1,001+ employees)
Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution…N/A
Pricing
Domino CRMKhoros Service
Editions & Modules
Starter
$12
per month 5 chatbots & 5000 conversations
Pro
$28
per month 15 chatbots and 15000 conversations
Custom
Price on Request
No answers on this topic
Offerings
Pricing Offerings
Domino CRMKhoros Service
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details20% discount available with annual subscription.Pricing is variable based on the needs of the customer.
More Pricing Information
Community Pulse
Domino CRMKhoros Service
Features
Domino CRMKhoros Service
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Domino CRM
8.2
1 Ratings
2% below category average
Khoros Service
-
Ratings
Chat history and transcripts9.11 Ratings00 Ratings
Chat reporting7.31 Ratings00 Ratings
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User Ratings
Domino CRMKhoros Service
Likelihood to Recommend
9.1
(1 ratings)
8.4
(113 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(79 ratings)
Usability
9.1
(1 ratings)
7.3
(7 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
8.1
(9 ratings)
In-Person Training
-
(0 ratings)
9.0
(2 ratings)
Online Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
7.6
(71 ratings)
Product Scalability
-
(0 ratings)
8.3
(78 ratings)
User Testimonials
Domino CRMKhoros Service
Likelihood to Recommend
Domino CRM LLP
Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess
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Khoros (Formerly Spredfast + Lithium)
Less Appropriate Scenarios- A fintech company has highly specialized or industry-specific workflows that are not easily accommodated within the standard capabilities of Khoros Care. In such cases, the platform may be less appropriate for businesses with extremely unique processes that require a high degree of customization. Well suited- financial institutions face a high volume of customer inquiries related to account management, transactions, and security concerns. Khoros Care's security features, automation capabilities, and integration with banking systems make it suitable for managing customer interactions in the financial services sector.
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Pros
Domino CRM LLP
  • Handling payments right via the messenger
  • Booking slots for presentations
  • Notifying customers about events and campaigns
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Khoros (Formerly Spredfast + Lithium)
  • Tagging system - it's possible to add a wide variety of labels and categories
  • Search feature - being able to find users by conversation number, username, or keywords makes it easier to navigate old conversations
  • Easy system for assigning conversations to other users
  • When you claim a conversation, it gets removed from the queue. This is much more visually explicit than Khoros Marketing's queue, for example, where all content remains visible in the queue and a bookmark gets moved around to distinguish the point where other users left off
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Cons
Domino CRM LLP
  • Integration with third-party databases, such as Google Sheets (possible, but you have to code)
  • More ready-to-use templates (there are some, but still)
  • More accessible API integration opportunities (which are now only available for Pro plan users)
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Khoros (Formerly Spredfast + Lithium)
  • I would like to be able to see deleted comments/tweets so we can look into the issues.
  • I would like to be able to better customize dashboards for our exact metrics. Some things previously available in Spredfast are no longer available in Care.
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Likelihood to Renew
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Simply, there isn't anything on the market that is quite as personable as Khoros Care. After using a few different client messaging systems, this program gave the closest feel to in-person interaction that we could get during the COVID-19 epidemic and is an important part of our agency still to this day in 2023.
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Usability
Domino CRM LLP
The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM
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Khoros (Formerly Spredfast + Lithium)
The ability to auto tag, manually tag, make notes, and "snooze" posts is extremely helpful. The efficiency of the work flow for agents is also a huge plus. It keeps agents moving quickly and prioritizing responses for the cases that need it most.
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Reliability and Availability
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
No issues.
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Performance
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
No issues.
Read full review
Support Rating
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Khoros Support has always very responsive and helpful when it comes to getting my issue/inquiry addressed. Their ticket portal is great for tracking any open tickets and they can be updated via the portal or by responding to the email thread. Support reps are always extremely knowledgeable and care about getting you taken care of
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In-Person Training
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
The team received training (from the same executive team member who has been supporting us) over the web and this was of very high quality.
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Implementation Rating
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Implementing the platform was not a big hassle for our client, it was seamless and easy we just had to follow a few steps and it was done. Just scaling was a bit of an issue but it got resolved with time and a bit of effort at both ends
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Alternatives Considered
Domino CRM LLP
Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case
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Khoros (Formerly Spredfast + Lithium)
Khoros is more than just a platform for social publishing. No other competitor provides the in-depth moderation and social listening services that they do. If you're looking for a one-stop-shop of a platform for all things social, this is the tool to be using. Others are better in usability and innovative functionality.
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Scalability
Domino CRM LLP
No answers on this topic
Khoros (Formerly Spredfast + Lithium)
Of course as the company grows owing to its growing customer base, they need to think of out-of-the-box solutions to offer its clients and customer satisfaction is one of them. Retention is very much needed in competitive environment like today and hence it becomes imperative for companies to find different ways to reach their client basis and fix their issues
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Return on Investment
Domino CRM LLP
  • Faster response times (instant in fact)
  • All info is stored in one place
  • Measurable automated sales and service funnels
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Khoros (Formerly Spredfast + Lithium)
  • We have seen a positive shift of customers from reaching out to the Call Centre to the Social Care Team.
  • Monthly and Annual Reporting to keep track of performance and stats related to the team has been much easier to highlight areas for improvement (month2month and anually)
  • CSAT/NPS Survey results have increased via Khoros Care in comparison to the Call Centre.
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ScreenShots

Domino CRM Screenshots

Screenshot of how scenarios are built and flows nodes are addedScreenshot of the broadcasting sectionScreenshot of a section with statisticsScreenshot of a section with scenarios in the dashboard

Khoros Service Screenshots

Screenshot of a customer conversation in Agent view. Access past customer conversations and interactions in a single pane of glass.Screenshot of the analytic dashboard used to monitor key metrics across a service organization, such as available agents, time to first response, and agent handle time.Screenshot of Khoros Agent Assist. This feature provides agents with real-time recommendations, reducing the time needed to handle customer inquiries, deliver accurate resolutions, and train new agents.Screenshot of Work Queues under Rules and Routing. This allows admins to build rules around tagging to ensure timely and effective follow-up from agents.