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Great customer management tool
December 12, 2023

Great customer management tool

Neha Pant | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response
  • Messaging

Overall Satisfaction with Khoros Care

Used this tool very briefly when I signed up for an internal internship program within my company. I applied to work with our marketing and social media team just to add more feathers to my cap. Our team used it to manage communication via different channels to connect with the customers.The good part is the tool can be easily integrated with multiple social media channels, and customers can easily send their issues which can also be addressed in real-time. Analytics is also great.
  • Great way to reach out to customers via social media
  • helps in productivity with providing real-tome resolution to the customers
  • chat bot is also great to manage the chats
  • Helps in maintaining great customer satisfcation
  • Customizable report templates
  • sometimes difficult to navigate for specialized functions
  • Pricing
  • Helped in reducing response time
  • Better productivity for agents using chatbot functionality
  • driving great customer satisfaction and retention
Because it's a great tool.
Of course as the company grows owing to its growing customer base, they need to think of out-of-the-box solutions to offer its clients and customer satisfaction is one of them. Retention is very much needed in competitive environment like today and hence it becomes imperative for companies to find different ways to reach their client basis and fix their issues
Not sure of the implementation part

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

Yes

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Helps industries who need to go an extra mile and provide great care to their customers by listening to their needs and provide real-time resolutions. It is extremely helpful in connecting with your customers the way they want via different social media channels and less of hassels.