Great customer management tool
Overall Satisfaction with Khoros Care
Used this tool very briefly when I signed up for an internal internship program within my company. I applied to work with our marketing and social media team just to add more feathers to my cap. Our team used it to manage communication via different channels to connect with the customers.The good part is the tool can be easily integrated with multiple social media channels, and customers can easily send their issues which can also be addressed in real-time. Analytics is also great.
Pros
- Great way to reach out to customers via social media
- helps in productivity with providing real-tome resolution to the customers
- chat bot is also great to manage the chats
- Helps in maintaining great customer satisfcation
Cons
- Customizable report templates
- sometimes difficult to navigate for specialized functions
- Pricing
- Helped in reducing response time
- Better productivity for agents using chatbot functionality
- driving great customer satisfaction and retention
Do you think Khoros Service delivers good value for the price?
Yes
Are you happy with Khoros Service's feature set?
Yes
Did Khoros Service live up to sales and marketing promises?
Yes
Did implementation of Khoros Service go as expected?
I wasn't involved with the implementation phase
Would you buy Khoros Service again?
Yes
Comments
Please log in to join the conversation