DonationMatch vs. Greater Giving

It is a great tool for connecting businesses with products or services to donate with interested persons, via non-profit fundraisers, which can be selected based on values and mission. It is also an affordable way to solicit donations for non-profit fundraising events.

For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.

Incentivized

• Expands audience awareness. Directly connects me with interested persons.
• Grows email list through participation in my donated content.

• Payment Facilitation
• Ticket Puchasing
• Auction Coordination

Incentivized

• Minor detail, but when you reply to messages the subject line turns blank, and I wish it would populate as re: original message subject.

• Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
• Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
• Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.

Great for beginners. Easy to get up and running quickly. I did worry a bit about my end-users accidentally changing or deleting data.

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

I've never used anything like this before. I used to do it all one non-profit at a time!

We've used this for years, and see no reason to explore others!

Incentivized

• The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
• We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
• The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics

Incentivized