DonorDock vs. FrontStream

If someone requires having a lot of customized fields for donors or wants to drill down to really minute details, it might be for them. For the average fundraiser, development director, or non-profit, I think they are great.

Given the experience I have had this year, I couldn't recommend any part of their service. The product doesn't function as advertised and they don't communicate with customers to let them know what they are doing to fix it. It is a level of service that is completely unacceptable on every level.

• Easy to use, simple, fast
• Built in recommendations and notifications
• Easy reporting
• Online giving
• Affordable
• Simple to get started
• Scalable as we grow

• FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
• FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
• FrontStream Panorama allows you to pull reports and customize and save reports you might use often.

Incentivized

Independently Invited by TrustRadius

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• I can't think of any.

Incentivized

Invited by the Vendor

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• Looks dated in my opinion.

Incentivized

Independently Invited by TrustRadius

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It's a great product with room to grow, and I know they are growing. I used Donor Dock in a previous job when it was very new, and the growth I've seen over the last 4-5 years is impressive. It's an affordable product, and you save money on not having to purchase an email platform in addition to the database.

They do not seem to care about the problems of their customers. They do not return phone calls. They do not provide the updates on their support page that they promised. They have had two weeks to repair the basic functionality of their system and they have been unable to do so. This is a complete failure as far as I am concerned.

DonorDock is a better fit for financially challenged nonprofits that are still looking for a powerful tool.

We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.

Incentivized

Independently Invited by TrustRadius

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• Better donor retention
• More new donors through better donor tracking
• Increase in our monthly donors
• Increase in gift amounts through better donor relationships

• Saves staff time
• Increases donor participation

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info