Probably a good platform if they ever got it to work for our organization!
Nikicha Nieto | TrustRadius Reviewer
February 28, 2019

Probably a good platform if they ever got it to work for our organization!

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FrontStream Panorama

Our organization used FrontStream Panorama for 1 year before deciding to no longer continue that partnership. It was used by the three members of our development team but was implemented and used on a daily basis by myself. FrontStream Panorama is an online fundraising platform that allows you to make different pages for different fundraising campaigns and events. They use a payment processor that is linked to process those gifts.
  • FrontStream Panorama allows you to customize a larger portion of your pages that you design if you have experience with HTML and coding.
  • FrontStream Panorama allows you to integrate their other platforms, such as bidding for good, which is for auction items, and connect those to their ticket registration software.
  • FrontStream Panorama allows you to pull reports and customize and save reports you might use often.
  • To begin, the customer service at FrontStream Panorama is virtually nonexistent. After our implementation and connection to Salesforce we were having a lot of major issues. Unfortunately, it felt like our account manager and the general customer service at FrontStream Panorama did not care. It came to the point where our Chief of Development had to reach out to a higher executive in the company because 6 months into switching to their platform nothing was functional and no one was making any attempt to solve the problem.
  • That leads me to my next point in that the Salesforce connection does not work. They spent close to a year "trying" to figure out why none of our data was being pushed from FrontStream Panorama to Salesforce and they continuously blamed Salesforce despite them assuring us that there were no issues on their end and despite it working seamlessly with our new platform. I don't believe they have the capacity to support these issues.
  • For our Gala, we decided to use their Bidding for Good platform as an add-on to selling tickets for the event. Come the day of, the platform did not work. We were not able to sign in our guest electronically or collect their credit card information. Luckily I had paper copies of our guest list and table arrangements because if not it would have been a total disaster. It was so bad that we ended up getting a 100% refund.
  • Lastly, when we switched over to FrontStream Panorama one of the key selling points was how you could customize almost everything in your page. However, it is almost impossible to do so unless you have a great understanding of code. This was not mentioned at all and led to a lot of frustration on behalf of our small team.
  • FrontStream Panorama ended up giving us a refund for the entire year that we used their platform because it did not work for any period of the time we were contracted with them. That being said, they were a reasonably priced platform and were willing to match the fees we were paying with a different company.
We switched from Classy.org to FrontStream Panorama and then back to Classy.org. But, originally what intrigued us about FrontStream Panorama was the ability to customize our fundraising pages. Visual design is so important to storytelling and to raising revenue and it seemed like a real opportunity for us to create beautiful campaigns that raised more money. They were also slightly less expensive than competitors.
I am sure that FrontStream Panorama is well suited to process online donations. It did do that for us. But, that is about all it did. None of this information was ever successfully implemented to be pushed to Salesforce, which led to me manually entering a year's worth of data for our online gifts. I would not recommend this platform if your organization uses Salesforce to manage donor data.