DonorScape (discontinued) vs. Greater Giving

DonorScape is well suited for wealth screenings when biographical information is in good form

For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.

Incentivized

• Capacity rating
• Philanthropic history
• Board history
• Career history
• Real estate holdings

• Website design is really easy and looks very professional.
• Data uploads and downloads are generally pretty easy.
• Process flows are nicely organized and easy for a non-technical person to figure out

• Ability to download large screenings easily.
• Ability to interface with our CRM.

• [I feel the] auction system is not as sophisticated as other systems
• Staff support structure
• Doesn't come out with updates very quickly [in my experience]

Incentivized

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

DonorScape support has improved over the last few years. They are generally on point, but I have had my fair share of issues that have resulted in disrupted business processes. As of now, they are doing a fine job.

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

DonorScape appears to produce fewer false positives and format is user friendly.

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

• DonorScape has helped us positively identify prospects who have turned into donors.
• DonorScape has helped us make business decisions on hiring based on the number of prospects we have identified.

• The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
• We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
• The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics

Incentivized