TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DonorSearch

    Score6.4 out of 10
    N/ADonorSearch is an online database of donors and prospects providing intelligence on donor wealth and capacity for giving, from the company of the same name in Marriotsville.N/A

    Greater Giving

    Score9.1 out of 10
    N/AGreater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are based on a single cloud-based platform.N/A
    Pricing
    DonorSearchGreater Giving
    Editions & Modules
    No answers on this topic
    Event Package
    Contact Sales
    per year Unlimited Users and Events
    Express Package
    Contact Sales
    per year Unlimited Users and Events
    Virtual and In-Person Events Package
    Contact Sales
    per year Unlimited Users and Events
    Offerings
    Pricing Offerings
    DonorSearchGreater Giving
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—The comparison chart helps to understand which package is best for any organization based on the features included.
    More Pricing Information
    Best Alternatives
    DonorSearchGreater Giving
    Small Businesses
    Bonterra Network for Good
    Score9.3 out of 10
    Bonterra Network for Good
    Score9.3 out of 10
    Medium-sized Companies
    GiveSmart by Momentive
    Score7.5 out of 10
    GiveSmart by Momentive
    Score7.5 out of 10
    Enterprises
    Kindsight iWave
    Score8.4 out of 10
    Kindsight iWave
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DonorSearchGreater Giving
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (6 ratings)
    Usability
    9.0
    (1 ratings)
    9.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    DonorSearchGreater Giving
    Likelihood to Recommend
    DonorSearch
    When doing research, it's been very helpful to see real estate ownership along with SEC holdings in one spot which has been helpful in leads. However, with the real estate, at times it doesn't match the names on the property records which adds an additional step on my end to complete
    Incentivized
    Read full review
    Global Payments
    For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
    Incentivized
    Read full review
    Pros
    DonorSearch
    • Broad inclusion of information
    • Prior giving records
    • Address information
    Read full review
    Global Payments
    • Website design is really easy and looks very professional.
    • Data uploads and downloads are generally pretty easy.
    • Process flows are nicely organized and easy for a non-technical person to figure out
    Read full review
    Cons
    DonorSearch
    • Too many names included even when the correct address has been provided for the initial query
    • Not providing total clarity about DonorSearch specific definitions
    • Providing too much info from low-quality profiles
    Read full review
    Global Payments
    • [I feel the] auction system is not as sophisticated as other systems
    • Staff support structure
    • Doesn't come out with updates very quickly [in my experience]
    Incentivized
    Read full review
    Usability
    DonorSearch
    Very clean interface and easy to navigate based on labeling. Also, the onboarding process is very easy to follow and understand! DonorSearch also does weekly webinars that help and are insightful when looking to learn new things about the system
    Incentivized
    Read full review
    Global Payments
    Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!
    Incentivized
    Read full review
    Support Rating
    DonorSearch
    No answers on this topic
    Global Payments
    Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.
    Read full review
    Alternatives Considered
    DonorSearch
    DonorSearch was the first product we onboarded for our donor research and haven't left them because of the success we have had with them so far!
    Incentivized
    Read full review
    Global Payments
    We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.
    Incentivized
    Read full review
    Return on Investment
    DonorSearch
    • There has not been a negative impact
    • We have been able to get a jumpstart on many leads
    • We are able to see whose giving aligns with our organization
    Read full review
    Global Payments
    • The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
    • We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
    • The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
    Incentivized
    Read full review
    ScreenShots

    Greater Giving Screenshots

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