DonorSearch vs. Greater Giving

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DonorSearch
Score 8.1 out of 10
N/A
DonorSearch is an online database of donors and prospects providing intelligence on donor wealth and capacity for giving, from the company of the same name in Marriotsville.N/A
Greater Giving
Score 6.9 out of 10
N/A
Greater Giving, a Global Payments company, works exclusively with schools and nonprofits across the United States and Canada—offering integrated technologies to help simplify event management; quickly train volunteers; streamline check-in and check-out; and raise more funds. Greater Giving solutions are based on a single cloud-based platform.N/A
Pricing
DonorSearchGreater Giving
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DonorSearchGreater Giving
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DonorSearchGreater Giving
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
DonorSearchGreater Giving
Small Businesses
Bloomerang
Bloomerang
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.3 out of 10
Medium-sized Companies
Bloomerang
Bloomerang
Score 9.3 out of 10
Bloomerang
Bloomerang
Score 9.3 out of 10
Enterprises
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
Blackbaud CRM
Blackbaud CRM
Score 7.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DonorSearchGreater Giving
Likelihood to Recommend
10.0
(1 ratings)
3.1
(5 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
DonorSearchGreater Giving
Likelihood to Recommend
DonorSearch
I would say DonorSearch is well suited as you set out to build donor profiles. I think there are excellent background information on spouses, addresses, real estate holdings, giving priorities, etc. I also like it for grant research - you can find funders who may be interested in your philanthropic priorities and occasionally what those timelines are. I would not suggest using this for absolute strangers to your organization - too much to work through.
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Global Payments
For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
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Pros
DonorSearch
  • Broad inclusion of information
  • Prior giving records
  • Address information
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Global Payments
  • Payment Facilitation
  • Ticket Puchasing
  • Auction Coordination
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Cons
DonorSearch
  • Too many names included even when the correct address has been provided for the initial query
  • Not providing total clarity about DonorSearch specific definitions
  • Providing too much info from low-quality profiles
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Global Payments
  • Reports have frequent glitches; especially when downloading large amounts of data (more than 500 records).
  • Lacks data integration capabilities with other systems (Salesforce, Constant Contact, Zoho, etc.); I have found workarounds by uploading and downloading reports, but it really is a pain
  • Customer Support is terrible! The online support is uncaring and completely incompetent. On the other hand, the phone support is really friendly and generally quite knowledgeable about the product and solutions.
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Usability
DonorSearch
No answers on this topic
Global Payments
Great for beginners. Easy to get up and running quickly. I did worry a bit about my end-users accidentally changing or deleting data.
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Support Rating
DonorSearch
No answers on this topic
Global Payments
Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.
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Alternatives Considered
DonorSearch
D&B Hoovers seems much more oriented towards a business looking to sell to clients - to increase their sales pitch opportunities. We had heard good things but the company does not seem oriented toward nonprofit success. I cannot find anything about the D&B Hoovers pricing available online but our DonorSearch subscription is worth it.
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Global Payments
We've used this for years, and see no reason to explore others!
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Return on Investment
DonorSearch
  • There has not been a negative impact
  • We have been able to get a jumpstart on many leads
  • We are able to see whose giving aligns with our organization
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Global Payments
  • The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
  • We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
  • The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
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ScreenShots